2 They are often unaware of what information and services are available and how to access them. Indeed, research undertaken through Flinders University in 1993 of the quality of life of people over 65 years revealed both the desire and ability to learn about information technology, but also a feeling of being at a disadvantage.3 This perceived disadvantage can have a basis in fact: many older people are of lower income, geographically and socially isolated, immobile, disabled, suffer from dementia, or are illiterate. Indeed, 'chronological age is often less significant to technology use than the presence or lack of technological skills, or disability, infirmity and dependency -regardless of age ' . 4 Much of the Australian research on older people and technology has focused on the barriers to their embracing computers and the Internet, and the ways to overcome such obstacles. Williamsonet al,5 for example, in their study of 120 older (50+ years of age) public library users in Victoria, discussed the physical barriers -such as disabilities affecting arms or fingers -that interfered with some respondents' use of computers. The study also brought to light difficulties this group of older people had with computer/Internet functions like Dale Gietzelt has just completed a Graduate Diploma in Commerce (Information and Library Management) at the University ofNew South Wales.