Conceptual and Business Models for Customer-Centric Business Ecosystems

Fragidis, Garyfallos; Tarabanis, Konstantinos; Koumpis, Adamantios

doi:10.1109/dest.2007.371952

Cited by 12 publications

(7 citation statements)

References 10 publications

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“…[15] presents an approach aiming at studying adaptation and spontaneous composition of services by means of dynamic electronic institutions formed by software agents. [16] presents an approach to conceptualise and develop business ecosystems around customer needs rather than around products or services, using a single point of interaction based on service-oriented architectures. These approaches focus on the technology to a business ecosystem rather than on an application or case study.…”

Section: Discussion and Related Workmentioning

confidence: 99%

A Diversity Analysis of the Impact of an Interoperability Tool to a Business Ecosystem

Marín

Lopardo

Mehandjiev

2011

2011 IEEE 20th International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises

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In this paper we present how by analysing the diversity of a system we can estimate the impact of an enterprise interoperability tool to a business ecosystem. We report experimental results on using a multi-agent system to simulate a business ecosystem in which we introduce the local effect of Commius, a low-cost interoperability tool for SMEs, into business collaborative interactions. The importance of the results derives from the egocentric attention commonly paid to the collaboration boost brought to the company using this sort of tools without considering the side effects it could bring to the network, where more than one company can also use it. When we apply our results to a cluster of companies, experiments indicate that an interoperability indeed adds dynamism to the network, yet it does not improve the network's capability of resilience.

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Section: Discussion and Related Workmentioning

confidence: 99%

A Diversity Analysis of the Impact of an Interoperability Tool to a Business Ecosystem

Marín

Lopardo

Mehandjiev

2011

2011 IEEE 20th International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises

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“…The current study focuses on a business ecosystem in the textile, clothing, and interior printing industry which was constructed in the course of a publicprivate-funded research project. Business ecosystems are co-evolutionary business networks of organizations and individuals; they include designers, producers, suppliers, customers, and other stakeholders that interact to produce complex products and services (Fragidis et al, 2007). The project was coordinated by Helsinki Metropolia University of Applied Sciences and involved professionals from design, printing, material production, higher vocational education, and academic research as well as students and potential consumer-customers.…”

Section: The Digiprintnetwork Projectmentioning

confidence: 99%

“…The search for service concepts that use advanced information technology is typical for current business ecosystems. According to Fragidis et al (2007), technological platforms perform a new business role as an intermediary for the realization of the configuration and operation of customer-centric business ecosystems. Figure 1 depicts the network setting of the key participants, the objects of individual activities, and the potentially emerging shared object (in the centre).…”

Section: The Digiprintnetwork Projectmentioning

confidence: 99%

“…These transformations create the need for lifelong learning among citizens, employees, and leaders of organizations (Harteis, 2017). This article points out that the introduction of digital technology gives rise to new types of networks in industrial work-namely business ecosystems (Fragidis, Tarabanis, & Koumpis, 2007)-and creates learning needs for the participants.…”

Section: Introductionmentioning

confidence: 99%

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Learning for the Complex Object of Work in a Digital Printing Network

Toiviainen¹,

Vetoshkina²

2018

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This article investigates the learning of a digital printing network that was seeking sustainable collaboration in the textile, clothing, and interior printing industry. Digitalization is transforming work, giving rise to new types of networks and creating learning challenges for participants. The object of digital printing activity becomes heterogeneous, open-ended, and indefinite. The concept of the complex object of work, which is based on cultural-historical activity theory, is introduced to examine the dynamics between the digitalization of work and network learning. Data were collected at the starting phase of the network collaboration, when participants discussed the future object of the digital printing activity. The participants were involved in design, textile manufacturing, digital printing, vocational education, and research, and consumer-customers were also represented. The authors argue that revealing the complexity of the object of work on multiple levels of learning is crucial to enhancing innovation in the networks of the digital age.

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“…But in parallel, members compete with each other for the acquirement of resources and the attraction of consumers. Fragidis et al (2007) believe that the role of the end customer is undervalued in business ecosystems and propose a conceptual model of a customer-centric business ecosystem. It is a constellation of other business ecosystems and individual business entities that are dynamically developed around the customer, according to his/her preferences and needs.…”

Section: Consumer-oriented Concepts In Business Network and Ecosystemsmentioning

confidence: 99%

A Conceptual Framework and an Extended SOA Model for Consumer-Oriented E-Commerce

Fragidis¹,

Kotzinos²,

Tarabanis³

2010

E-Commerce

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and value from different business providers and Semantic Web Services can become a key enabling technology in this effort. 2. An overview of customer-oriented concepts In this section we review some consumer-oriented concepts that have been developed in the literature in business-related and IT-related fields, including service management, value creation, e-services, business ecosystems, enterprise architectures, SOA and Web Services and the Semantic Web and the Web 2.0., we analyse their meaning and evaluate their impact. 2.1. Consumer-oriented concepts in value creation There is quite a lot of research recently that focuses on the concerns and the role of the consumer in economic transactions and promotes consumer-oriented concepts in value creation. All this research suggests that a paradigm shift is apparently under way in regard to the concept of value and the way it is created. The evidence of this shift is not clearly manifested in business practice yet, because it challenges deeply rooted theories of business management and suggests reconsidering the role of the business firm in the economic setting. We can distinguish three approaches on value creation: a) the production-oriented approach, b) the marketing-oriented approach and c) the consumer-oriented approach. The production-oriented approach conveys the traditional ideas of the manufacturing paradigm and expresses the notion of "value-in-production". Here emphasis is put on the role of the producer. The basic assumption is that the producer creates value, which is embedded in the product and becomes an attribute of it. The customer, on the other hand, consumes the value that has been created. As a result, each piece of product should normally contain the same amount of value and each customer should receive the same amount of value by consuming any piece of product. The value chain analysis is a key instrument of this approach, with value being added incrementally in each business activity that takes place along the intra-firm or the inter-firm value chain. The marketing-oriented approach is an extension of the production-oriented approach that introduces the notion of "value-in-dissemination" and draws attention to the role of marketing in organisations as a means for the creation and dissemination of value. The marketing mix is the key instrument of this approach, with value being added on the total offering to the consumer through the successful manipulation of the "four P's". The product is still a container of value, but emphasis is put on the way that the firm manages to promote it, disseminate it and sell it. A marketing-oriented organisation recognizes the significance of the customer, tries to understand the customer concerns, develops an interest for the customer (genuine or not) and tries to develop new approaches to become more responsive to the customer needs. Yet, value is still developed as business value. In other words, it is the business firm that recognizes customer needs, groups customers together and dictates how customer can sati...

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Conceptual and Business Models for Customer-Centric Business Ecosystems

Cited by 12 publications

References 10 publications

A Diversity Analysis of the Impact of an Interoperability Tool to a Business Ecosystem

A Diversity Analysis of the Impact of an Interoperability Tool to a Business Ecosystem

Learning for the Complex Object of Work in a Digital Printing Network

A Conceptual Framework and an Extended SOA Model for Consumer-Oriented E-Commerce

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