Conceptual and mathematical model for quality improvement in health care

Živaljević, Aleksandra; Mitrović, Živko; Petković, Maja

doi:10.1080/02642069.2011.622368

Cited by 3 publications

(2 citation statements)

References 18 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Some of these are perspective and characteristics models (Raven et al 2012). According to Živaljević, Mitrović, and Petković (2013), any quality improvement or assurance model should either decrease or even eliminate non-conformity.…”

Section: Quality Of Care Modelmentioning

confidence: 99%

Assessment of Antenatal Maternity Service Quality at Mafikeng Provincial Hospital, South

Mushunje¹,

Lubbe²,

Meyer³

2019

Alternation

View full text Add to dashboard Cite

The purpose of this study was to assess antenatal maternity service quality among patients at Mafikeng Provincial Hospital (MPH) in the NorthWest Province. Quantitative research using a SERVQUAL based questionnaire was carried out to determine the expectations and perceptions of antenatal patients on MPH antenatal service quality. Correlation were used to determine the relationship of expectations and perceptions on service quality. A total of 70 questionnaires were successfully completed. The results of the study showed that antenatal patients have high expectations of MPH antenatal service quality and patients generally had positive perceptions on the quality of service they receive. Mixed responses were however obtained in areas involving clinic operating times and the ability of maternity staff to perform work right the first time. Findings of this research study were used to draw conclusions on antenatal care service quality.

show abstract

Section: Quality Of Care Modelmentioning

confidence: 99%

Assessment of Antenatal Maternity Service Quality at Mafikeng Provincial Hospital, South

Mushunje¹,

Lubbe²,

Meyer³

2019

Alternation

View full text Add to dashboard Cite

show abstract

“…increase competence in order to involve new knowledge in the educational process. Adopting new knowledge should not be spontaneous and voluntary, but it rather be handled by institutions as a critical process (see : Živaljević, Mitrović & Petković, 2013), i.e. it should be planned, done, checked and improved.…”

Section: Development Of Research Frameworkmentioning

confidence: 99%

Is quality of higher educational institutions in Western Balkan real?

Živaljević

Vrcelj²,

Tošović-Stevanović³

2015

Industrija

View full text Add to dashboard Cite

show abstract

Life Cycle of Quality Management System in Organizations

Živaljević

Bevanda

Trifunović

2017

Manage: J. Sustainable Bus. Manage, Solutions Emerging Econ.

Self Cite

View full text Add to dashboard Cite

Considering that some organizations implemented the ISO 9001 standard more than 25 years ago, while othersdid it a while ago, some quality management systems (QMS) are older than others. This fact led authors to question whether there are differences between long and recently implemented quality management systems. Is there a pattern that QMS follows in its aging that could be considered as a life cycle of QMS? From October 2013 to June 2014, authors have conducted a survey in 186 certified companies using structured questionnaire in order to learn whether there was a significant difference between long and recently implemented QMSs.Collected data were processed using the ANOVA test with a confidence interval of 95%, i.e., α=0.05.Results show that there is a difference between quality management systems in the mature stage and those recently implemented. However, research pointed out two facts. First,34.41% of all surveyed companies apply QMS partially and have virtual QMS that has no purpose of improving business performances but only the purpose ofmaintaining the company’s certificate. Second, in companies that apply QMS fully, the frequency of all processes (which are elements of QMS) decreases in the first seven years of implementation, while after that period it begins to increase. Also, the paper describes indicators for determining companies which partially apply QMS.

show abstract

Conceptual and mathematical model for quality improvement in health care

Cited by 3 publications

References 18 publications

Assessment of Antenatal Maternity Service Quality at Mafikeng Provincial Hospital, South

Assessment of Antenatal Maternity Service Quality at Mafikeng Provincial Hospital, South

Is quality of higher educational institutions in Western Balkan real?

Life Cycle of Quality Management System in Organizations

Contact Info

Product

Resources

About