Conceptual framework of sustainable interior design (SID) criteria and components to hotel’s operational performance effectiveness

Abstract

Maintaining the hotel’s operational stage and its tangible value is significant for hotel industry as the industry relies on customer satisfaction towards the service. Since the hotel industry services are vary and complex, it is crucial to recognize the contextual characteristics and understand the surrounding environment of operations through its performance effectiveness during its operational. However, issues on the maintenance management of aesthetic performance, service hospitality and awareness on sustainable interiors products are significant concerns in the hotel’s performance in operational stage. Hence, this paper aims to develop a conceptual framework consisting of the sustainable interior design (SID) criteria and components that relates to hotel’s operational performance effectiveness. A semi-structured interview was carried out in this study involving 18 experts comprises of interior designers’, architects, and maintenance managers of green certified hotels. The data is analysed using ATLAS.ti9© qualitative software. The findings revealed that there are eight (8) sustainable interior design (SID) components consists of biophilic, energy efficiency, water consumption, health and social flexibility, environmental comfort, ergonomics, green awareness as well as sustainable site planning and management. It was found that there are 37 SID components sub-divided from the criteria which relates to the hotel’s performance effectiveness. This study is significant for the hoteliers in identifying critical elements contributed to the successful performance by integrating facilities management to the SID.