Conceptualising Gamification Risks to Teamwork within Enterprise

Algashami, Abdullah; Cham, Sainabou; Vuillier, Laura; Stefanidis, Angelos; Phalp, Keith; Ali, Raian

doi:10.1007/978-3-030-02302-7_7

Cited by 11 publications

(13 citation statements)

References 33 publications

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“…Elsewhere, persuasive technology and gamification tools demonstrate their power to motivate users to change their behaviour [8,9]. Importantly, incorrectly embedding these tools in the design of SNS can be detrimental to the user experience and create problems [10,11]. For example, users might get overloaded when they get detailed usage feedback which might lead them to misunderstand the provided data.…”

Section: Introductionmentioning

confidence: 99%

“…using a different account and device. Gamification tools can also negatively affect users' intrinsic motivation and make them more interested in the rewards they can get by following a certain behaviour [11,12] than in the genuine or initial goal. This reinforces the necessity to define users' needs to minimise the negative side-effects that can occur when implementing these tools into SNS.…”

Section: Introductionmentioning

confidence: 99%

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Procrastination on Social Networking Sites: Combating by Design

Alblwi

Stefanidis

Phalp

et al. 2019

2019 13th International Conference on Research Challenges in Information Science (RCIS)

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Procrastination refers to a voluntary postponement that prevents people from performing their tasks and can hurt productivity and wellbeing. Procrastination might occur due to a lack of motivation to perform tasks or due to the low self-control that people might have over their time and task management. Social Networking Sites (hereafter SNS) are designed to enable their users to engage in online interaction for different purposes such as increasing popularity or exploring information. SNS embed influence and persuasion techniques to attract users which can make them a medium for procrastination where some users fail to maintain a desirable level of self-control over their usage. However, we argue that advances in persuasive technology and gamification techniques can be utilised to augment SMS and help users to regain self-control over their procrastination. Implementing these techniques correctly means that users can still enjoy accessing SNS while maintaining a desirable level of control over their procrastination. Building these antiprocrastination tools, however, is a challenging design activity due to their potential of triggering negative side-effects such as reactance and workarounds, and affecting the overall user experience. In this paper, we conduct user studies, consisting of an exploratory stage using focus groups, diary study and interviews and followed by a design stage based mainly on codesign sessions. Our studies' participants self-declared having a problematic degree of procrastination on SNS, to explore procrastination countermeasure techniques that can augment the future designs of SNS and how best to apply them.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Procrastination on Social Networking Sites: Combating by Design

Alblwi

Stefanidis

Phalp

et al. 2019

2019 13th International Conference on Research Challenges in Information Science (RCIS)

Self Cite

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“…To form the basis of the method, we built upon and extended our previous works on management strategies for gamification risks and the taxonomy of risks factors and exemplar risks proposed in Refs. [8,9]. In addition, this paper focused on the best application of these management strategies for a well-managed and healthier implementation of the gamification system in a teamwork environment.…”

Section: Discussionmentioning

confidence: 99%

“…The analysis of the results in the first and the second stages was the main sources for our work published in Refs. [8,9].…”

Section: Focus Groupmentioning

confidence: 99%

Gamification Risks to Enterprise Teamwork: Taxonomy, Management Strategies and Modalities of Application

Algashami

Vuillier

Alrobai

et al. 2019

Systems

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Gamification corresponds to the use of game elements to encourage certain attitudes and behaviours in a serious context. When applied to enterprise teamwork, gamification can lead to negative side-effects which compromise its benefits. For example, applying competitive elements such as leaderboard may lead to clustering amongst team members and encourage adverse work ethics such as intimidation and pressure. Despite the recognition of the problem in the literature, the research on concretising such gamification risks is scarce. There is also a lack of methods to identify gamification risks and their management strategies. In this paper, we conduct a multi-stage qualitative research and develop taxonomy of risks, risk factors and risk management strategies. We also identify the modalities of application of these strategies, including who should be involved and how. Finally, we provide a checklist to help the risk identification process as a first step towards a comprehensive method for eliciting and managing gamification risks to teamwork within enterprises.Systems 2019, 7, 9 2 of 30 human factors such as motivation, personality, enterprise culture and group dynamics as well as business requirements, such as increasing efficiency and quality.In this paper, we build on our findings published in Ref.[8] which focused on conceptualising the main risks and risk factors of gamification systems to the teamwork within an enterprise. We also build on our findings presented in Ref.[9] regarding a set of management strategies to managing gamification risks and develop the main contribution of this research, which revolves around two key aspects. The first one relates to the various modalities of applications of such management strategies. This includes the different purposes of usage, styles of applications, timings and stakeholders. The second one relates to our proposal of a checklist tool, which is meant to help stakeholders in the decision-making session to identify and resolve gamification risks. In doing so, we take a significant step towards a systematic method for the elicitation, assessment, and mitigation of gamification risks to teamwork within enterprises. Literature ReviewSeveral studies in the literature proposed methods and principles to develop gamification. Nicholson [10] developed a user-centered theoretical framework to develop and design gamification. The framework main idea is to focus on users' needs and goals over the ones from the organisation's. Huotari and Hammari [11] argued that gamification techniques should be designed to add value to an enterprise such as increasing staff willingness to work and to increase customers satisfactions regarding the overall value of the provided services. In other words, gamification shall be engineered on top of the existing information systems. In addition, Deterding [12] emphasised the need for "meaningful play" in gamification design in which users' needs and requirements are the main focus for successful implementation of gamification, rather than the abstract...

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“…Providing this information at the right time may improve users' belief and trust in the software. Because users exhibit different skills and self-esteem levels, transparency concerning the delivering and sharing of performance feedback collectively should be considered by all parties involved [29,30] in case group therapy approach or online peer support groups are applied [26]. Delivering such transparency information without consideration of these factors may lower some users' self-esteem and reduce their motivation, commitment towards the goals and, in the worst cases, may lead them to abandon their goals.…”

Section: Software Transparencymentioning

confidence: 99%

Digital Addiction: Negative Life Experiences and Potential for Technology-Assisted Solutions

Cham

Algashami

Aldhayan

et al. 2019

Advances in Intelligent Systems and Computing

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There is a growing acceptance of the association between obsessive, compulsive and excessive usage of digital media, e.g., games and social networks, and users' wellbeing, whether personal, economic or social. While specific causal relations between such Digital Addiction (DA) and the negative life experience can be debated, we argue in this paper that, nevertheless, technology can play a role in preventing or raising awareness of its pathological or problematic usage styles, e.g. through monitoring usage and enabling interactive awareness messages. We perform a literature review, with the primary aim of gathering the range negative life experiences associated with DA. We then conduct two focus groups to help gather users' perception of the key findings from the literature. Finally, we perform a qualitative analysis of experts and practitioners' interviews and comments from a user survey on DA warning labels. As a result, we develop eight families of the negative life experiences associated with DA, examine the role of software in facilitating the reduction of such negative experiences, and consider the challenges that may be encountered in the process.

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Conceptualising Gamification Risks to Teamwork within Enterprise

Cited by 11 publications

References 33 publications

Procrastination on Social Networking Sites: Combating by Design

Procrastination on Social Networking Sites: Combating by Design

Gamification Risks to Enterprise Teamwork: Taxonomy, Management Strategies and Modalities of Application

Digital Addiction: Negative Life Experiences and Potential for Technology-Assisted Solutions

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