Conceptualizing and understanding user experience

Basri, Nasrah Hassan; Noor, Nor Laila Md; Adnan, Wan Adilah Wan; Saman, Fauzi Mohd; Baharin, Ahmad Hanif Ahmad

doi:10.1109/iuser.2016.7857938

Cited by 17 publications

(8 citation statements)

References 7 publications

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“…An online survey fits the objective of validating the derived SPP frame regarding its feasibility and usability. In the survey, we leaned on online remote closed card sorting methods from the field of psychology, which finds interest in user experience designs, especially the development of information architecture (Basri et al , 2016; Chowdhury, 2015; Mahmood et al , 2018; Schmettow and Sommer, 2016; Zimmerman and Akerelrea, 2002). At that, we used a common sorting technique asking experts to rank each generic criteria in order of their perceived importance within the field of public procurement.…”

Section: Methodsmentioning

confidence: 99%

Framing sustainability in public procurement by typologizing sustainability indicators – the case of Switzerland

Knebel

Seele

2021

JOPP

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Purpose Sustainable public procurement (SPP) lacks common means for its operationalization within legislative latitudes. Through the translation of sustainability indicators (SIs) from CSR and corporate sustainability reporting into the needs of SPP, this paper aims to support the framing process of sustainability in public procurement. This paper does so along with the case of Switzerland. Design/methodology/approach This paper performs a typological analysis of well-established SIs from CSR reporting to propose a criteria framework for SPP. Second, this paper tests the framework’s usability and feasibility with an expert online survey conducted in the Swiss SPP landscape. Findings This paper proposes 10 generic criteria to frame the operationalization of SPP. Furthermore, public procurement experts from Switzerland evaluate the SPP framework as useful and feasible. Research limitations/implications A limitation of the study can be seen in its deductive approach. Thus, it rather complements recent inductive approaches of SPP type and frame developments than replacing them. Future studies can further refine the understanding and operationalization of sustainability in public procurement. Practical implications The generic SPP criteria framework provides a common ground for the operationalization of SPP building on existing sustainability performance measurement knowledge and a frame to operationalize sustainability measurements for public tender processes. Social implications Implementing sustainability in public procurement potentially changes market behaviors globally toward social equality and minimization of climate change impacts. This research aims to support the SPP implementation process. Originality/value To the best knowledge, this is the first attempt to directly translate established SIs from sustainability reporting into public procurement to frame SPP and to use existing sustainability measurement knowledge for its operationalization and harmonization.

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Section: Methodsmentioning

confidence: 99%

Framing sustainability in public procurement by typologizing sustainability indicators – the case of Switzerland

Knebel

Seele

2021

JOPP

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“…Hellweger and Wang [15] conducted a thorough examination of the user experience concept and proposed a user experience conceptual framework. There are numerous perspectives on user experience, and it is understood in various ways by various disciplines and can be viewed from various perspectives [16]. User experience can be academically defined as any aspect of a user's interaction with a product, service, or company [17].…”

Section: A User Experience (Ux)mentioning

confidence: 99%

User Evaluation of UbiQuitous Access Learning (UQAL) Portal: Measuring User Experience

Ali¹,

Ahmad²,

Bakar³

2022

IJACSA

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The goal of user experience (UX) research in human-computer interaction is to understand how humans interact with technology. This paper aimed to evaluate the interface and user experience of UbiQuitous Access Learning Portal (UQAL) and make recommendations for the system interface. UQAL Portal is an e-learning web portal that teaches a targeted group of users how to start a business or an online business using an e-learning portal. The portal will be used to search for business-related information, among other things. The User Experience Questionnaire (UEQ) is used to evaluate user experience. The interface is evaluated using a heuristic evaluation technique based on Nielsen's ten heuristics. According to the UEQ results, the average score for each aspect in 30 UQAL users is: Attractiveness aspect: 1.77; Perspicuity aspect: 2.20; Efficiency aspect: 2.30; Dependability aspect: 1.73; Stimulation aspect: 0.63; and Novelty aspect: 1.27. A comparison of the average score in the dataset product of UEQ Data Analysis Tool revealed that the Perspicuity, Efficiency, and Dependability aspects of UQAL belonged to the Excellent category. The Attractiveness and Novelty aspects could be categorized as Good, and its stimulation could be categorized as Below Average. Four evaluators participate in the heuristic evaluation, which tests all user categories in UQAL. The findings of this study can be used as a suggestion and reference for UQAL Portal improvement.

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“…Design thinking memiliki tahap pertama yaitu empati, dimana pada tahap tersebut peneliti melakukan sebuah metode penelitian kualititatif dengan melakukan sebuah in-depth interview kepada beberapa orang [5], yang memang sering melakukan sebuah donasi terhadap barang yang tidak terpakai dirumahnya. Dengan mengamati prilaku dan habitat donatur saat melakukan donasi, akan banyak sekali poin-poin yang peneliti dapatkan nantinya.…”

Section: Gambar 1 Alur Penelitianunclassified

User Experience Design Of Mobile Charity Application Using Design Thinking Method

Aulia¹,

Andryana

Gunaryati

2020

JST

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Aplikasi charity merupakan aplikasi yang digunakan donatur saat melakukan donasi barang dengan mudah dan cepat dalam mendapatkan informasi barang apa yang dibutuhkan, proses berdonasi dan informasi yang jelas mengenai penampung. Berdasarkan permasalahan tersebut, penulis membuat sebuah solusi dengan merancang user experience dari aplikasi berbasis mobile yang menciptakan hasil akhir berupa prototype high-fidelity. Dengan adanya perancangan ini dapat mempermudah donatur dalam melakukan donasi barang dengan mudah dan cepat. Proses dibuatnya perancangan ini menggunakan metode design thinking yang terdapat lima tahapan yaitu emphatize, define, ideate, prototype dan testing. Pengujian atau testing pada penelitian ini mencapai tiga aspek UX Atribut yang telah ditentukan yaitu effectiveness, efficiency dan satisfication dengan memberikan task atau misi dan system usability scale. Pada pengujian ketiga aspek oleh 40 tester didapatkan nilai ratarata pada effectiveness sebesar 85, efficiency 0.117533 goals/second dan satisfication 73.3 dengan acceptability tinggi, grade scale sama dengan C dan adjective rating tergolong baik atau good.

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Conceptualizing and understanding user experience

Cited by 17 publications

References 7 publications

Framing sustainability in public procurement by typologizing sustainability indicators – the case of Switzerland

Framing sustainability in public procurement by typologizing sustainability indicators – the case of Switzerland

User Evaluation of UbiQuitous Access Learning (UQAL) Portal: Measuring User Experience

User Experience Design Of Mobile Charity Application Using Design Thinking Method

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