Conceptualizing models using multidimensional constructs: a review and guidelines for their use

Polites, Greta L.; Roberts, Nicholas; Thatcher, Jason Bennett

doi:10.1057/ejis.2011.10

Cited by 262 publications

(200 citation statements)

References 81 publications

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“…The model indicates that measures are manifestations of constructs, that is, all the measures under a construct share a common theme [71,75,104]. In our study, for example, systems privacy was manifested by two measures: "It protects my personal information" and "It does not share information with others".…”

Section: Conceptual Model: a Hierarchical Multidimensional Service Qmentioning

confidence: 73%

“…We specify service quality as a hierarchical, reflective model which is comprised of three primary dimensions (i.e., system quality, interaction quality and information quality) and eight subdimensions (i.e., system reliability, system efficiency, system privacy, cooperation, confidence, care, and utilitarian and hedonic benefits of information services). Thus, based on the decision criteria of Jarvis et al [71], Petter et al [75] and Polites et al [104], we argue that mHealth service quality is a higher-order, multidimensional, reflective construct which is discussed in further detail below.…”

Section: Conceptual Model: a Hierarchical Multidimensional Service Qmentioning

confidence: 89%

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Development and validation of an instrument to measure user perceived service quality of mHealth

Akter

D’Ambra

Ray

2013

Information & Management

226

157

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Ray, P. (2013). Development and validation of an instrument to measure user perceived service quality of mHealth. Information and Management, 50 (4), 181-195. Development and validation of an instrument to measure user perceived service quality of mHealth AbstractThe role of service quality in fostering the growth of mHealth services has gained much attention in the academic and practitioner communities. However, empirical research in this area has been beset by inadequate conceptualization and the lack of a validated scale. This study addresses these limitations by theoretically conceptualizing and empirically validating a multidimensional service quality scale in the mHealth context. The findings show that mHealth service quality is a hierarchical, multidimensional, and reflective construct, which consists of three primary dimensions and eight subdimensions. The results also confirm that the mHealth service quality scale is more effective at predicting satisfaction and continuance in a nomological network. Development and Validation of an Instrument to MeasureUser Perceived Service Quality of mHealth Abstract: The role of service quality in fostering the growth of mHealth services has gained much attention in academic and practitioner communities. However, empirical research in this area has been beset by inadequate conceptualization and the lack of a validated scale. This study addresses these limitations by theoretically conceptualizing and empirically validating a multidimensional service quality scale in the mHealth context. The findings show that the mHealth service quality is a hierarchical, multidimensional, and reflective scale, which consists of three primary dimensions and eight subdimensions. The results also confirm that the mHealth service quality scale can better predict satisfaction and continuance in a nomological network.

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Section: Conceptual Model: a Hierarchical Multidimensional Service Qmentioning

confidence: 73%

Section: Conceptual Model: a Hierarchical Multidimensional Service Qmentioning

confidence: 89%

Development and validation of an instrument to measure user perceived service quality of mHealth

Akter

D’Ambra

Ray

2013

Information & Management

226

157

View full text Add to dashboard Cite

show abstract

“…We considered ACAP and OU to have superordinate form [94], which means that relationships flow from the construct to its dimensions. A superordinate construct represents a general concept that is manifested by its dimensions [95].…”

Section: Sample and Measuresmentioning

confidence: 99%

“…A superordinate construct represents a general concept that is manifested by its dimensions [95]. Each dimension exemplifies a different manifestation or realization of the underlying higher-order construct [94]. The measurement model had reflective first-order dimensions and a reflective second-order construct.…”

Section: Sample and Measuresmentioning

confidence: 99%

The Effect of Absorptive Capacity on Green Customer Capital under an Organizational Unlearning Context

et al. 2018

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Environmental management is becoming increasingly important within organizations and forms an essential part of their strategies. As customers are more concerned with the care of the environment, companies are required to be more aware of their actions. Consequently, companies must ignore their historical mindsets and assumptions to be able to adopt green-oriented practices and processes. Our specific research questions are: (i) How can firms become (more) green-oriented? and (ii) how can knowledge-based organizational capabilities drive this shift into greener companies, which may enhance green customer capital? The research model describes how the complementary roles of absorptive capacity (direct effect) and the fostering of an organizational unlearning context (moderating effect) affects green customer capital within the Spanish automotive component manufacturing sector. Empirical results reveal that to create green customer capital, companies should absorb new knowledge and build a context of organizational unlearning. In today's competitive environment, knowledge rapidly becomes obsolete, so companies need to encourage unlearning to make space for new knowledge that meets environmental needs and keeps pace with changing customer preferences. The research hypotheses were tested using partial least squares (PLS) path-modeling.

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“…Table 2 presents the results obtained, and these enable us to confirm the existence of discriminant validity between constructs, since the diagonal elements should be larger than the off-diagonal elements. In the case of correlation between the superordinate environmental proactivity (EP) construct and its dimensions (EPA, ERO, EMC), the values are high precisely because it is a reflective second-order construct with first-order constructs which are also reflective [69,70]. …”

Section: Measurement Validationmentioning

confidence: 99%

Environmental Proactivity and Environmental and Economic Performance: Evidence from the Winery Sector

Barba‐Sánchez

Atienza-Sahuquillo

2016

Sustainability

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Environmental sustainability in the winery sector is receiving increased attention from governments, environmental groups, and consumers. The aim of this study is to explore the relationship between the degree of proactivity of a firm's environmental strategies and its business performance. The novelty of this research work lies in its definition of business performance, which includes business environmental performance in terms of reducing the firm's environmental impacts and eco-efficiency in the use of resources such as water, energy, and raw materials, in addition to its economic performance. A model is proposed and tested using a sample of 312 Spanish wineries. Data were analysed using partial least squares path modelling (PLS-PM). The fitness and robustness of the structural model proved adequate. The results indicate positive correlation of environmental proactivity with economic and environmental performance. Although environmental proactivity improves business performance, it has a greater impact on reducing environmental impacts and improving eco-efficiency.

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Conceptualizing models using multidimensional constructs: a review and guidelines for their use

Cited by 262 publications

References 81 publications

Development and validation of an instrument to measure user perceived service quality of mHealth

Development and validation of an instrument to measure user perceived service quality of mHealth

The Effect of Absorptive Capacity on Green Customer Capital under an Organizational Unlearning Context

Environmental Proactivity and Environmental and Economic Performance: Evidence from the Winery Sector

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