Conceptualizing Multicultural Perspective Taking Skills

Rentsch, Joan R.; Gunderson, Allison; Goodwin, Gerald F.; Abbe, Allison

doi:10.1037/e741892011-001

Cited by 2 publications

(2 citation statements)

References 22 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…It depends on understanding how status differences (gender, age, kinship, power status) contribute to the situation. Recently, some research has examined factors supporting multicultural perspective taking (Rentsch, Gunderson, Goodwin, & Abbe, 2007), and ways to increase perspective taking skills (Gehlbach, Young, & Roan, 2012;Roan et al, 2009). There is also some literature on the process of gaining empathy with others to understand what they think and feel (Ickes, 2003), but we did not locate any guidance for police/military personnel.…”

Section: Perspective Takingmentioning

confidence: 97%

Police and Military as Good Strangers

Klein¹,

Klein²,

Lande

et al. 2015

J Occupat & Organ Psyc

View full text Add to dashboard Cite

The objective of this project was to understand why and how some police officers and military personnel are more effective than others at managing civilian encounters without creating hostility -'Good Strangers' (GSs). We conducted cognitive task analysis (CTA) interviews with 17 US police officers and 24 US warfighters (Marines and Army soldiers). The interviews yielded a total of 38 incidents (17 police and 21 military), which we used to identify critical skills for functioning as GSs. These skills centred on having a sensemaking frame that established a professional identity as a GS -Someone who seeks opportunities to increase civilian trust in police/military. This frame requires skills in gaining voluntary compliance, building rapport, trading off security and other frames versus trust building, and taking the perspective of civilians. Practitioner pointsTo work effectively with civilians, police and military personnel need to use a Good Stranger frame, which casts each encounter as an opportunity to build trust. This GS frame requires skills such as trading off security to be seen as trustworthy, perspective taking, gaining rapport, gaining voluntary compliance rather than coercive compliance, and de-escalating tense situations. The GS frame may be surprisingly easy to acquire for some police and military; observation of role models and their effectiveness seems to be a powerful training opportunity. Other training leverage points involve peer pressure, becoming more effective at gaining civilian cooperation, and recognizing the problems created by failing to build trust.

show abstract

Section: Perspective Takingmentioning

confidence: 97%

Police and Military as Good Strangers

Klein¹,

Klein²,

Lande

et al. 2015

J Occupat & Organ Psyc

View full text Add to dashboard Cite

show abstract

“…order to adapt to a new cultural environment, as in the case of new ethnic settlers entering an unfamiliar or novel culture, for instance, culture schemas may serve as a guide for intercultural communication (Nishida, 1999). In other words, when used cleverly, cultural schemas can enable new ethnic settlers to make sense of other cultures, thereby further modifying their behavior in intercultural settings (Rentsch, Gunderson, Goodwin, & Abbe, 2007).…”

mentioning

confidence: 99%

From Ethnocentrism to Intercultural Communication: The Hundred-Foot Journey

2019

JLLL

View full text Add to dashboard Cite

This study intends to use the lens of ethnocentrism to analyze how people from different ethnic cultures-in this case, the French culture and Indian culture-fail to communicate with each other and experience a collision of culture related to ethnocentrism. The hundred-foot journey is not just the distance between two restaurants. It is the distance of two ethnic groups and two cultures. To be more culturally relative, there is a need for intercultural communication competence to help people transform themselves from being ethnocentric to culturally relativistic, a journey to remove one's own cultural superiority and to understand the cultural practices of other ethnic groups in terms of their own ethnic cultural contexts.

show abstract

Conceptualizing Multicultural Perspective Taking Skills

Cited by 2 publications

References 22 publications

Police and Military as Good Strangers

Police and Military as Good Strangers

From Ethnocentrism to Intercultural Communication: The Hundred-Foot Journey

Contact Info

Product

Resources

About