Conciliation Versus Mediation of Complaints Against Police: Lessons from the Queensland Experience

Mediating Citizen Complaints Against Police Officers: Community Viewpoints From Trinidad and Tobago

“…One participant suggested the creation of a mediation scheme within the PCA in Trinidad and Tobago to resolve complaints against the police. According to participant 100 “If a mediation scheme is to be implemented to assist in reducing police-resident conflict and a host of complaints against the police, then such a scheme should fall under the neutral PCA and not be left to the police to manage.” This lack of trust and the desire for mediation to fall under the purview of a body that is independent of the police is similar to what obtains in Europe as most of their police complaints management systems are characterized by oversight agencies that work at arms-length from police organizations (Riley & Prenzler, 2020).…”