“…Ilsley (1990) identified three categories of informal learning among volunteers: instrumental learning (acquisition of skills necessary for volunteer work), social learning (associated with issues such as communication, trust, respect, compassion, and openness), and critical learning (analysis of one's own politics, values, and priorities, and those of society). In a recent case study on different types of civic activities, Duguid, Mündel, Schugurensky, and Haggerty (2013) found that participants experienced a wide range of learnings, including the development of instrumental, interpersonal, and communication skills; political efficacy; institutional and political knowledge about their organizations; and a broader understanding of social realities. In a recent case study on different types of civic activities, Duguid, Mündel, Schugurensky, and Haggerty (2013) found that participants experienced a wide range of learnings, including the development of instrumental, interpersonal, and communication skills; political efficacy; institutional and political knowledge about their organizations; and a broader understanding of social realities.…”