Conducting a Needs Assessment of University Psychological Services: A Campaign of Telephone and Mail Strategies

Talley, Joseph E.; Barrow, John; Fulkerson, Katherine F.; Moore, Carol Ann

doi:10.1080/07448481.1983.9936151

Cited by 4 publications

(6 citation statements)

References 7 publications

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“…In contrast, Hinkle and King 64 reported a lower non-contact rate for the telephone survey, but the difference was not statistically significant. In three studies, 64,65,67 higher questionnaire completion rates were found for telephone interviews. In the studies by Talley and colleagues 65 and by Hinkle and King 64 the differences were statistically significant.…”

Section: Instrument Response Ratesmentioning

confidence: 98%

“…In three studies, 64,65,67 higher questionnaire completion rates were found for telephone interviews. In the studies by Talley and colleagues 65 and by Hinkle and King 64 the differences were statistically significant. The differences found by Pederson and colleagues 67 were not statistically significant, but their sample was small and therefore lacked power.…”

Section: Instrument Response Ratesmentioning

confidence: 98%

“…In total, 17 randomised controlled trials or nonrandom concurrent controlled studies [64][65][66][67][68][69][70][71][72][73][74][75][76][77][78][79][80] that compared some combination of face-to-face interviews, telephone interviews and selfcompletion questionnaires were identified. None reported that sample sizes were based on a power calculation.…”

Section: Identified Studiesmentioning

confidence: 99%

“…Four studies were identified in which telephone interviews were compared with postal questionnaires. [64][65][66][67] Three were randomised controlled trials and one was a non-random concurrent controlled study (Table 2; see p. 32). All were on health-related topics and all were carried out in community settings in North America.…”

Section: Self-completion Questionnaires Versus Telephone Interviewsmentioning

confidence: 99%

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Design and use of questionnaires: a review of best practice applicable to surveys of health service staff and patients

McColl

Jacoby

Thomas

et al. 2001

Health Technol Assess

591

562

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Most researchers do not approach survey data collection ab initio, but rather draw on "conventional wisdom", often encapsulated in existing textbooks or in what they have been taught at undergraduate or postgraduate level. We thought, therefore, that it would be appropriate to preface our review of empirical studies with a summary of current "expert opinion" and then to seek confirming or refuting evidence from primary research. Sources of expert opinion were key texts on survey methods (e.g. 1,5,13,40 ). These were identified through the personal and institutional libraries of the research team. DatabasesIn our search for primary research studies, previous literature reviews and theoretical articles, we initially prioritised four electronic databases for searching:This review should be reviewed as a guide to best practice, not a definition of best practice. It is a decision aid, not a substitute for critical appraisal of the options available.

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Section: Instrument Response Ratesmentioning

confidence: 98%

Section: Instrument Response Ratesmentioning

confidence: 98%

Section: Identified Studiesmentioning

confidence: 99%

Section: Self-completion Questionnaires Versus Telephone Interviewsmentioning

confidence: 99%

See 2 more Smart Citations

Design and use of questionnaires: a review of best practice applicable to surveys of health service staff and patients

McColl

Jacoby

Thomas

et al. 2001

Health Technol Assess

591

562

View full text Add to dashboard Cite

show abstract

“…In a survey of former hospital patients, Walker & Restuccia (1984) found that telephone respondents reported greater satisfaction with their recent stay. A needs assessment of university psychological services revealed that 49 of 50 items were rated higher by telephone respondents (Talley et al 1983). In a comparison of mail, telephone , and face-to-face procedures, on a wide range of scales, DeLeeuw (1990) found small diffcrences in psychometric reliabil ity, with the mail method being most reliable and the telephone being least reliable.…”

Section: Do Mode Diff Erences Exist?mentioning

confidence: 99%

The Design and Administration of Mail Surveys

1991

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For reasons of cost and ease of implementation, mail surveys are more frequently used for social research than are either telephone or face-to-face interviews. In this chapter, the last two decades of research aimed at improving mail survey methods are examined. Discussion of this research is organized around progress made in overcoming four important sources of error: sampling , noncoverage, measurement, and nonresponse. Progress has been especially great in improving response rates as a means of reducing nonresponse error. Significant progress has also been made in finding means of overcoming measurement error. Because mail surveys generally present few, if any, special sampling error problems, little research in this area has been conducted. The lack of research on noncoverage issues is a major deficiency in research to date , and noncoverage error presents the most significant impediment to the increased use of mail surveys. The 1990s are likely to see increased research on mail surveys, as efforts are made to incorporate mail into cost-effective mixed mode designs.

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Telephone Surveying

Piper¹

1988

NASPA Journal

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Conducting a Needs Assessment of University Psychological Services: A Campaign of Telephone and Mail Strategies

Cited by 4 publications

References 7 publications

Design and use of questionnaires: a review of best practice applicable to surveys of health service staff and patients

Design and use of questionnaires: a review of best practice applicable to surveys of health service staff and patients

The Design and Administration of Mail Surveys

Telephone Surveying

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