Configuring public service interpreting in Finland as a sentient professional practice and affirmative social service work: emotion in the work of public service interpreters

Kara, Hanna; Nordberg, Camilla

doi:10.1080/2156857x.2023.2240825

Nordic Social Work Research

2023

DOI: 10.1080/2156857x.2023.2240825

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Configuring public service interpreting in Finland as a sentient professional practice and affirmative social service work: emotion in the work of public service interpreters

Hanna Kara,

Camilla Nordberg

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2024

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Cited by 2 publications

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Migrants’ Relational Experiences with the Welfare State at the Street Level: A Focus on the Role of Language

Nordberg,

Simola

2024

Social Policy and Society

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While previous research has highlighted the significant role of language in conditioning migrants’ access to key institutions of the welfare state, the question of how individual migrants experience linguistic disadvantage has been less in focus. Drawing on a relational approach, the article moves beyond the idea of language barriers as a static structure of (in)equality or a matter of individual shortcomings. It demonstrates how language policies and language ideologies, and their entanglements with more general trends in welfare policies and ideologies, shape migrants’ relational experiences with the welfare states and their representatives, and what are the implications of such interactions – or the lack of interaction. Empirically, it builds on qualitative data collected in Belgium and Finland, showing how language barriers and discrimination can result in Kafkaesque administrative processes that produce both material and affective hardship for migrants in these national contexts.

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Migrants’ Relational Experiences with the Welfare State at the Street Level: A Focus on the Role of Language

Nordberg,

Simola

2024

Social Policy and Society

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Conflicting Expectations of Interpreters’ Roles in the Interaction between Guardians and Unaccompanied Minors

Remue,

Verhaeghe,

Derluyn

et al. 2024

The British Journal of Social Work

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Public service interpreters assume a key role in rendering accessible social services to newcomer clients. They could even be considered inherent to social work settings that are multilingual in nature, such as the interactional context of unaccompanied minors and their legal guardians. However, despite the intrinsic linguistic diversity and the unique position of interpreters in this setting, guardian–minor encounters remain unexplored in research. The current study therefore aims to provide insight into the multilingual needs and challenges in these encounters, focussing particularly on the roles interpreters play in this setting and how they are perceived to affect the interaction. To this end, the study draws on twelve semi-structured interviews with guardians of unaccompanied minors, collected as part of a research project examining the impact of multilingual strategies on the communication and relationship between guardians and minors in Belgium. Through thematic analysis, the study explores guardians’ insecurities, revealing confusion about the professional status of interpreters, concerns about interpretation quality and conflicting expectations of what interpreters should (not) do. The study provides recommendations with a view to improving both the confidence of guardians and the efficiency of guardian–minor interactions, and highlights the relevance of the findings for various other social work settings.

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Configuring public service interpreting in Finland as a sentient professional practice and affirmative social service work: emotion in the work of public service interpreters

Cited by 2 publications

References 40 publications

Migrants’ Relational Experiences with the Welfare State at the Street Level: A Focus on the Role of Language

Migrants’ Relational Experiences with the Welfare State at the Street Level: A Focus on the Role of Language

Conflicting Expectations of Interpreters’ Roles in the Interaction between Guardians and Unaccompanied Minors

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