Conflict among the National Union of Road Transport Workers in Akure, Nigeria: causes, consequences and management strategies

Abstract

This study examined the causes, consequences, and strategies for managing organizational conflict among the National Union of Road Transport Workers (NURTW) in Akure, Nigeria, to achieve sustainable peace and harmonious relationships among union members, and actualize better transport service delivery to the larger society. A survey design was adopted to elicit primary data through questionnaires and in-depth interviews with NURTW members. Desk research was also used to gather relevant information from the literature. Hundred (100) questionnaires were purposively and randomly administered to commercial drivers who are members of the National Union of Road Transport Workers in Akure. The survey was done across three major parks in Akure: Cathedral Park, Ondo Road Park and Benin Garage Park. They were selected because they are mostly dominated by the members of NURTW, and mostly patronized by passengers. The data collected were analyzed using simple descriptive and inferential statistics; in the form of frequencies, percentages, bar charts, and logistic regression. The study found that most of the NURTW members were males, and were majorly in the economic productive year between the ages of 35 and 45. Findings further revealed that government or political interference is a major cause of conflict among NURTW members. The aftermath of conflict among the union usually resulted in disruptions of the union activities and destruction of lives and properties. The bargaining approach in managing conflict is the most effective strategy for addressing conflict among NURTW members in Akure, Nigeria.