Conflict Management: Assessing Educational Needs

Eason, Frances Rogers; Brown, Sylvia T.

doi:10.1097/00124645-199905000-00001

Cited by 21 publications

(15 citation statements)

References 7 publications

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“…This finding is the same as the finding of Eason and Brown (1999). Thus, it may be inferred that, compared with senior OR nurses, junior OR nurses are at a disadvantage in terms of job position, hospital resources, and work environment familiarization during interpersonal conflict.…”

Section: The Conflict Management Strategies Of Operating Room Nursessupporting

confidence: 79%

“…Nurse leaders mainly adopt the compromising conflict management strategy, whereas basic level nurses mainly adopt the avoiding conflict management strategy (Barton, 1991). Junior nurses tend to adopt avoiding and compromising conflict management strategies more frequently than senior nurses (Eason & Brown, 1999). Conflict management is very important in the medical system.…”

Section: Introductionmentioning

confidence: 99%

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A Study of Interpersonal Conflict Among Operating Room Nurses

Chang¹,

Chen²,

Chen

2017

Journal of Nursing Research

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Section: The Conflict Management Strategies Of Operating Room Nursessupporting

confidence: 79%

Section: Introductionmentioning

confidence: 99%

A Study of Interpersonal Conflict Among Operating Room Nurses

Chang¹,

Chen²,

Chen

2017

Journal of Nursing Research

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“…[14] Eason et al and Bartol et al emphasized on the recognition of conflict how to moderate and control them according to viewpoints. [15,16] Yu opined that addressing the conflict is enhances professional development and reduces burnout among nurses. [13] Cox concluded that inadequate communication between medical practitioners and nurses can lead to conflicts, [17] that not all the outcomes of conflict are negative; conflict can be constructive if it enhances decision-making quality.…”

Section: Introductionmentioning

confidence: 99%

Conflict resolution strategies of nurses in a selected government tertiary hospital in the Kingdom of Saudi Arabia

Baddar

Salem

Villagracia

2016

JNEP

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Background: Conflict is inevitable and can be found in all settings. It can co-exist between and among health care professionals such as doctors and nurses and their patients. The roles of the nurses in each scenario and the kind of strategies they utilized also vary. This study aimed to determine the conflict resolution strategies of nurses in a selected government tertiary hospital in the Kingdom of Saudi Arabia. Methods: Utilizing a Descriptive Correlational Research Design, 78 nurses were asked to identify their conflict resolution strategies during their day to day interaction with the patients and doctors through a 20-item questionnaire. This study was conducted in a government tertiary hospital specializing in maternity and pediatric care with 310 beds in the East of Riyadh. Results: Findings yielded a high utilization of conflict resolution strategies by nurses with patients. Accommodating (61.5%; n = 48) was ranked number one as nurses used this strategy in dealing with patients. Secondly, collaborative (60.3%; n = 47), the third is both compromising and avoiding at (57.7%; n = 45); and the least in rank is competing (56.4%; n = 44). Nurses utilized the following conflict resolution strategies with doctors such as: (1) competing (43.6%; n = 34), (2) both compromising and avoiding (42.3%; n = 33), (3) collaborative (39.7%; n = 31), and (4) accommodating (38.5%; n = 3). It shows that the number 1 priority for conflict resolution strategies is "accommodating" for patients which was regarded the least for the doctors. On the other hand, the least strategy "competing" with patients is the number 1 strategy of nurses with doctors. There is a significant relationship between nurses' use of conflict resolution strategies consistent at collaborative with patients and doctors and their age. Findings further reveal that the overall use of conflict resolution strategies is significantly related to both patients and doctors. There is a significant relationship between nurses' use of conflict resolution strategies at compromising with doctors and their nursing qualification. There is a significant relationship between nurses' use of conflict resolution strategies (collaborative) with patients and their current nursing experience. The overall use of compromising as a strategy is significantly related to doctors. There is a significant positive correlation between the nurses' scores of conflict resolution strategies for both patients and doctors. On the one hand, there is no significant difference relation between nurses' use of conflict resolution strategies with patients and doctors and their socio-demographic variables (age, years of nursing experience) except nursing qualification. There is a significant difference between nurses' use of conflict resolution strategies (avoiding) with patients and doctors and their qualifications. Conclusions: Consequently, conflict is inevitable and is still growing in healthcare. We have determined the importance of identifying the conflict resolution strategies being util...

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“…Nurses, who fulfill an important role as patient safety advocates, are uniquely positioned to identify and speak up about a wide range of patient safety risks (Sayre et al, 2012). Unfortunately, several barriers can make it difficult for nurses to speak up, including avoidance of confrontation, accommodation, hierarchy and leadership characteristics (Eason F, 1999;Cavanagh, 1991;Hendrich, Thomas, & Holzmueller, 2006).…”

Section: Introductionmentioning

confidence: 99%