Conflict Management Strategies Utilized by Nurse Managers and its Relationship to Vertical Dyad Linkage with Nurses

Abstract

Background: Conflict management skill is an essential skill for an effective nurse leader.As inappropriate use of conflict resolution skills leads to degeneration of communication and poor working relationships particularly between nurse leader and their staff nurses.Aim: the current study aimed to determine the relationship between conflict management strategies used by head nurses, and the quality of vertical dyad linkage at Port Said hospitals. Subjects and Methods: A descriptive correlational design was applied in this study on 31 head nurses and 203 staff nurses working in Port Said General Hospital and Port Said Health Insurance Hospitals, using two tools; the first was Thomas-Kilmann conflict mode instrument to assess head nurses' preferred conflict resolution strategies, and the second was vertical dyad linkage scale from staff nurses point of view. Results:The results of the present study showed more than two-thirds of head nurses (67.7%) used accommodating strategy as a primary method to resolve conflict, followed by compromising strategy used by 51.6% by them to resolve conflict and less than two third (64%) of staff nurses had a neutral relation with their head nurses. Conclusion: Based on the results of the present study, it can be concluded that, there was no statistically significance relation between conflict management strategies used by head nurses, and the quality of vertical dyad linkage in Port-Said hospitals. It was recommended that head nurses should use conflict management styles depending on the situation. In addition to, develop an in-group relationship with as many staff nurses as possible.

Conflict occurrence and preferred management styles among ICU nurses during the first wave of COVID‐19 pandemic: A cross‐sectional study in Saudi Arabia

“…45 Nurses in the US commonly use this type of conflict resolution to avoid disagreements and/or prevent serious conflict during confrontation. 46 In Egypt, nurses use the collaborating 32 and accommodating 20 styles the most and the competing style the least. 20 In addition, ElDashan and Keshk 47 confirmed that among Egyptian nurse managers and staff nurses, avoiding was the most preferred, whereas competing was the least preferred CMS, thereby contradicting our findings.…”

“…46 In Egypt, nurses use the collaborating 32 and accommodating 20 styles the most and the competing style the least. 20 In addition, ElDashan and Keshk 47 confirmed that among Egyptian nurse managers and staff nurses, avoiding was the most preferred, whereas competing was the least preferred CMS, thereby contradicting our findings. In Jordan, the preferred CMS is integrating, whereas the avoiding and dominating styles are the least preferred.…”

“…In addition, in critical situations, most nurses are uncertain about how to intervene in conflicts. 9,[20][21][22][23] Thus, nurses must effectively manage conflicts to ensure high-quality patient care. 9,19 Against this background, we address the research gap concerning conflict occurrence, types, and CMS during crises, such as the COVID-19 pandemic, and shed light on the significance of conflict management.…”

“…According to Cullati et al 19 poor conflict management skills and abilities among nurses contribute to their low quality of work life. In addition, in critical situations, most nurses are uncertain about how to intervene in conflicts 9,20–23 . Thus, nurses must effectively manage conflicts to ensure high‐quality patient care 9,19 …”

The Impact of Utilizing Inclusive Leadership on Nurses during Crises: A Multisite Comparative Study

“…Differences in the workplace conditionsin terms of organizational structure and accreditation bodies of control,and the nature of humans in perceiving stressors in di cult situations may explain the variation. Egyptian nurses havestrong relationshipsculturally with colleagues and leaders which makes them accessible and available all the time (Ibrahim et al, 2020).The lower inclusive leadership in Saudi Arabia than the other countries can be justi ed by the extreme shortage of Saudia nurses, and the country relying on nurses from many countries and different cultural backgrounds.…”