“…The literature review indicates a widespread increase in the use of digital and social media among government agencies around the world, primarily to disseminate and transmit government information, communicate with citizens, and streamline public services ( DePaula et al., 2018 ; Dong and Ji 2018 ; Knox 2016 ; Lai et al., 2020 ; Lee et al., 2020 ; Perez-Morote et al., 2020 ). However, despite significant progress in this body of research in recent years, there remains a need for integrated quantitative and qualitative descriptive analyses examining the personal aspects and patterns of citizens’ use of social media to acquire government information.…”