Proceedings of the SIGCHI Conference on Human Factors in Computing Systems 2013
DOI: 10.1145/2470654.2481371
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Consent for all

Abstract: Terms and conditions are central in acquiring user consent by service providers. Such documents are frequently highly complex and unreadable, placing doubts on the validity of so called 'informed consent'. While readability and web accessibility have been major themes for some time in HCI, the core principles have yet to be applied beyond webpage content and are absent from the underpinning terms and conditions. Our concern is that accessible web pages will encourage consent, masking the complexities of the te… Show more

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Cited by 104 publications
(33 citation statements)
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References 14 publications
(19 reference statements)
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“…This is a precursor to their ability to consciously exercise agency in situations where personal data being collected and processed. Already recognised in specific contexts, such as consent and withdrawal (Coles-Kemp and Zabihi, 2010;Luger et al, 2013;Custers et al, 2013), the need for data to be more legible is becoming pervasive as society becomes more data-driven.…”
Section: Legibilitymentioning
confidence: 99%
“…This is a precursor to their ability to consciously exercise agency in situations where personal data being collected and processed. Already recognised in specific contexts, such as consent and withdrawal (Coles-Kemp and Zabihi, 2010;Luger et al, 2013;Custers et al, 2013), the need for data to be more legible is becoming pervasive as society becomes more data-driven.…”
Section: Legibilitymentioning
confidence: 99%
“…A significant body of research concludes that such approaches to acquiring consent are flawed. Luger et al find that the terms and conditions provided by major energy companies are not sufficiently readable, excluding many from being able to make informed decisions about whether they agree to such terms [29]. Indeed, Obar and Oeldorf-Hirsch find that the vast majority of people do not even read such documents [40], with all participants in a user study accepting terms including handing over their first-born child to use a social network site.…”
Section: Introductionmentioning
confidence: 99%
“…While it is well understood that lengthy terms of service are often not sufficiently readable [44], and that most people do not read them [45], it is of concern that so many applications, including those from QS market leaders, fail to make fundamental information about the way their services function available in situ. With data protection regimes such as the EU's GDPR strengthening the requirements for clear privacy notices at the time of data collection, it is evident that this is being regularly subverted by many QS applications.…”
Section: Discussionmentioning
confidence: 99%