“…Indeed, the increasing focus on occupant behaviour has shown that "behaviour change is fundamental to the success of energy efficiency schemes" because without proper use of technologies or knowledge of energy use by the people who use the technology, the full gains from the technology cannot be achieved (Fylan et al, 2016). Addressing this split incentive, especially in units that do not pay for their own utilities, can possibly save up to 25% in energy reductions (Elinder, Escobar, & Petré, 2017). It is worth noting, however, that the study's largest customers were the main cause of reductions of 25% from the above study and the same savings may not be realized if there is not a large heterogeneity in the size of customers.…”