Consequences of technostress for users in remote (home) work contexts during a time of crisis: The buffering role of emotional social support

Khedhaouria, Anis; Montani, Francesco; Jamal, Arshad; Hussain Shah, Mahmood

doi:10.1016/j.techfore.2023.123065

Cited by 7 publications

(3 citation statements)

References 50 publications

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“…It suggests that when remote workers perceive a high level of support from their colleagues, they are more likely to experience greater job satisfaction, which in turn contributes to a better balance between work and personal life. This aligns with previous research highlighting the positive impact of social support on various work-related outcomes [55][56][57][58][59], as well as the importance of social support in remote work arrangements [5,8]. This effect may be explained in the light of the Conservation of Resources theory [60], according to which the resources gathered in a life domain (e.g., work) have a positive effect in other life domains (e.g., private life), even through the cross-over effect, namely, an emotional contagion effect occurring between individuals working together.…”

Section: Discussionsupporting

confidence: 91%

Feeling Supported as a Remote Worker: The Role of Support from Leaders and Colleagues and Job Satisfaction in Promoting Employees’ Work–Life Balance

Buonomo,

De Vincenzi,

Pansini

et al. 2024

IJERPH

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Due to the increasing use of remote work, understanding the dynamics of employee support and its implications for job satisfaction and work–life balance is crucial. Utilizing the Conservation of Resources (COR) theory as a theoretical framework, this research investigated how feeling supported by leaders and colleagues at work fosters work–life balance and job satisfaction among remote employees. The study involved 635 remote workers (females = 61%, mean age, 46.7, SD = 11) from various service-based industries and public administration in Italy. Results from the structural equation model showed a total mediating effect of job satisfaction in the link between colleague support and work–life balance (χ2(22) = 68.923, p = 0.00, CFI = 0.973, TLI = 0.955, RMSEA = 0.059 (90% CI = 0.044–0.075, p = 0.158), SRMR = 0.030), emphasizing the role of interpersonal relationships within the workplace in enhancing remote workers’ job satisfaction and, consequently, their work–life balance. Contrary to expectations, the study found no significant direct or indirect link between leader support and work–life balance. This research highlights the significance of fostering strong social connections and ensuring employee satisfaction to promote well-being and work–life balance in remote work arrangements.

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Section: Discussionsupporting

confidence: 91%

Feeling Supported as a Remote Worker: The Role of Support from Leaders and Colleagues and Job Satisfaction in Promoting Employees’ Work–Life Balance

Buonomo,

De Vincenzi,

Pansini

et al. 2024

IJERPH

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show abstract

“…Nevertheless, combined with the benefits digital transformation provides, the increasing reliance on technology within the hospitality industry has also presented a significant obstacle (Helal and Saleh, 2024), for example, technostress among employees (Shi et al, 2024). Technostress is a phenomenon that encompasses the experience of anxiety, dissatisfaction, and overwhelm arising from using technology in the workplace (Hassanin et al, 2023;Khedhaouria et al, 2024).…”

Section: Introductionmentioning

confidence: 99%

Post-Pandemic Digital Transformation: Mitigating Technostress and Increasing Well-Being in the Hospitality Industry via the Person-Technology Fit Model

ALFEHAID,

HASSAN,

ALFISAL

et al. 2024

GTG

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Understanding how to reduce employee tech stress is crucial for improving workforce well-being and maximizing operational efficiency in the tourism and hospitality sectors due to the post-COVID-19 digital transformation. Therefore, this study aims to investigate the impact of enhancing restaurant employees' digital transformation readiness and technological device readiness on reducing employees' technostress. The study employed a qualitative methodology of semi-structured interviews, primarily addressing the paucity of scholarly investigations within this specific research area. The interviewee cohort encompassed both managerial and staff members from two distinct categories of restaurants (i.e., fast-food and casual dining restaurants). The study found eight factors related to the readiness of restaurant employees for digital transformation, as well as four factors related to the readiness of restaurant technological devices. According to interviewees, these factors have been found to reduce restaurant employees' techno stressors. Theoretically, this study extends the digital transformation readiness model from three to eight factors, and the study extends the person technology fit model from three to four factors to reduce employees' technostress. From a managerial perspective, restaurant managers can use the study framework to enhance employees' technological skills, foster a positive attitude toward digital transformation, and invest in user-friendly technology, which can ultimately reduce technostress and improve employee well-being and performance in the dynamic hospitality industry.

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“…Many companies plan to offer flexible work hours for remote employees, driven by the positive experiences and outcomes observed during the pandemic (Vaziri et al, 2020). This shift towards remote work has been significant, both during and after the pandemic (Wang et al, 2021;Khedhaouria et al, 2024).…”

Section: Introductionmentioning

confidence: 99%

Can Remote Work Be Adopted When Phubbing and Cyber Loafing Behavior Are on the Rise?

Chakraborty,

Dhir,

Al-Busaidi

et al. 2024

Journal of Global Information Management

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During the COVID-19 pandemic, remote work became a prevalent practice for organizations, raising concerns about counterproductive behaviors like phubbing and cyberloafing. This research investigates the dynamics of these behaviors among employees working from home, focusing on social networking needs (SNN), perceptions of others' online behavior, and the pandemic's influence. Data from 222 remote employees were analyzed using structural equation modelling, revealing positive relationships between SNN, perceptions of others' online behavior, pandemic influence, and phubbing. Moreover, the study reveals the moderating effect of WFH on these relationships. These findings highlight the importance for HR practitioners and policymakers to understand and address phubbing and cyberloafing behaviors in remote work settings. This study fills critical research gaps, offering insights to mitigate the negative impacts of remote work policies, thereby enhancing organizational effectiveness and employee well-being. The chapter, therefore, aims to examine whether remote work can succeed amid rising phubbing and cyberloafing. Through analysis, it offers insights for HR and policymakers to manage these challenges effectively.

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Consequences of technostress for users in remote (home) work contexts during a time of crisis: The buffering role of emotional social support

Cited by 7 publications

References 50 publications

Feeling Supported as a Remote Worker: The Role of Support from Leaders and Colleagues and Job Satisfaction in Promoting Employees’ Work–Life Balance

Feeling Supported as a Remote Worker: The Role of Support from Leaders and Colleagues and Job Satisfaction in Promoting Employees’ Work–Life Balance

Post-Pandemic Digital Transformation: Mitigating Technostress and Increasing Well-Being in the Hospitality Industry via the Person-Technology Fit Model

Can Remote Work Be Adopted When Phubbing and Cyber Loafing Behavior Are on the Rise?

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