Considering document workflow issues: Pros and cons for the non-experts

Abstract

There is an increasing amount of documents in today's businesses, phenomenon particularly accentuated in the new-centric organisations. In this paper we examine the core principles of what constitutes a basic system processing the flow of documents in such an environment. Gradually, we introduce the modules that build up the relative systems and the respective parameters including technical specifications and the human element. Furthermore, we examine the merits of the using a document workflow system, the issues that arise and potential measures to tackle with potential emerging difficulties.

Integrated management systems and workflow-based electronic document management: An empirical study

“…Sarantinos, 2008;Lappin, 2010;Kattu, 2012;Agarkar et al, 2012). When EDMS is designed and implemented to support IMS approach, companies should consider the generic character of EDMS combined with the concrete potentials of the technological system being used.…”

“…Other names of "document workflow" have been used including "document flow" (Sarantinos, 2008) and "document lifecycle" (Volarcvic, Strasberger & Pacelat, 2000). Bae and Kim (2002) argue that document processing should not be considered separately from process flow because in a typical business process, an activity is often associated with filling in a form document.…”

“…The term EDMS is mostly related to management, storage and flow of documents. It is related to a "family" of products and concepts also including (Katuu, 2012;Lappin, 2010;Sarantinos, 2008):…”

“…Workflows are system-based representations of defined actions and actors. The EDMS must not only be viewed from its ability to store documents but also to manage the workflow-style of activities and roles (Sarantinos, 2008;Bae & Kim, 2002;Muehlen, 2004). Based upon the aforementioned service requests, EDMS administrators or IMS reviewers will assign new roles to responsible people.…”