Considering Residents’ Personality and Community Factors in Explaining Satisfaction with Tourism and Support for Tourism Development

Moghavvemi, Sedigheh; Woosnam, Kyle M.; Hamzah, Amran; Hassani, Ali

doi:10.1080/21568316.2020.1768140

Cited by 34 publications

(35 citation statements)

References 77 publications

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“…The results have also indicated that the customers' satisfaction is a significant mediator between the language style and perceived tourism development. These results are approved by the past of Moghavvemi, Woosnam, Hamzah, and Hassani (2020), which indicates that the customers' satisfaction is developed by the adoption of convenient and respective language style adopted and this high customers' satisfaction results in the high rate of tourism development. In addition, the study results have shown that the customers' satisfaction is a considerable mediator between the perceived medical quality and the perceived tourism development.…”

Section: Discussionmentioning

confidence: 68%

The Role of Language Style, Perceived Services and Medical Qualities on the Tourism Development in Malaysia: Mediating Role of Customer Satisfaction

Ahmad

Hashmi

Shehzadi

et al. 2021

READS

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Recently, tourism development is considered a significant factor to enhance the economic growth of the country and has gained the attention of upcoming studies and regulators. Thus, the present research examines the impact of perceived service quality, perceived medical quality, and language style on the perceived tourism development in Malaysia. The current research also investigated the mediating impact of customer satisfaction among the nexus of perceived services quality, perceived medical quality, language style, and perceived tourism development in Malaysia. This study has used the quantitative method of data collection and also used the smart-PLS to examines the relationships among the variables. The results revealed that perceived service quality, perceived medical quality, and language style has a positive association with perceived tourism development in Malaysia. The findings also indicated that customer satisfaction positively mediated among the relationships of perceived services quality, perceived medical quality, language style, and perceived tourism development in Malaysia. This study has guided to policymakers while formulating the policies related to tourism development that enhance economic development.

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Section: Discussionmentioning

confidence: 68%

The Role of Language Style, Perceived Services and Medical Qualities on the Tourism Development in Malaysia: Mediating Role of Customer Satisfaction

Ahmad

Hashmi

Shehzadi

et al. 2021

READS

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“…Community attachment measures host citizens' feelings about their communities. As a concept based on attachment theory [1,44,45], the concept of 'community attachment' has been defined as "people's strong positive feeling, rootedness, and sense of belonging toward a community" [2]. Extending this idea, Lee [38] proposed the investigation of this concept in the context of "community identity, community dependence, social bonding within a community, and affective responses to feelings regarding a community".…”

Section: Community Attachment and Its Influence On Perceived Benefits And Perceived Costs Of Tourismmentioning

confidence: 99%

“…Extending this idea, Lee [38] proposed the investigation of this concept in the context of "community identity, community dependence, social bonding within a community, and affective responses to feelings regarding a community". Community attachment reflects an "affective bond or emotional link" between an individual and a particular community and has a close association with an individual's social participation and integration into community life [45].…”

Section: Community Attachment and Its Influence On Perceived Benefits And Perceived Costs Of Tourismmentioning

confidence: 99%

“…As an indicator of a person's sense of well-being, quality of life has been considered an important concept in examining residents' attitudes toward sustainable tourism development. While certain prior studies considered the quality of life as the primary outcome variable [54], most studies examined residents' quality of life influence on their support for tourism in a particular place [8,45,49]. Thus, Yu et al [12] assert that the main goal of tourism development should be to improve local inhabitants' quality of life, and many communities seek tourism development in their area to achieve this important objective.…”

Section: Examining the Effect Of Quality Of Life On Residents' Support For Sustainable Tourism Developmentmentioning

confidence: 99%

“…For data collection, we used an online self-administered survey. This data collection approach has been widely used in similar studies that explored residents' perceptions, attitudes, and behaviors regarding tourism activities [45,57].…”

Section: Data Collectionmentioning

confidence: 99%

See 2 more Smart Citations

The Impact of COVID-19 Pandemic on Residents’ Support for Sustainable Tourism Development

et al. 2021

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The tourism industry has been gravely affected by the COVID-19 pandemic. In this context, the purpose of this study was to explore residents’ support for sustainable tourism development in an integrative model that considered well-established factors and the impact of the COVID-19 pandemic. Addressing various research gaps caused by the pandemic, this study aimed to examine a model based on eight hypotheses. Using the premises of a cross-sectional study, data was gathered from residents from Sibiu. Data analysis implied various steps to provide an accurate understanding of the hypotheses and the model was developed based on structural equation modeling. Considering the results of hypothesis testing, our study reconfirmed the applicability of social exchange theory in describing residents’ attitudes toward tourism development and positioned quality of life as an important predictor for this construct. Also, the outcomes highlighted a negative relationship between the host community’s perceptions of the coronavirus pandemic and their subsequent support for sustainable tourism development. Overall, the results focused on offering contributions for a better understanding of residents’ behavior and the influence of the COVID-19 outbreak on their support for sustainable tourism development. The conceptual and practical ramifications of the study were addressed in the article’s conclusion.

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The Role of Public Trust in Fostering Residents’ Support for Tourism Development: Evidence from a Portuguese Historic Town

Rodrigues,

Vieira,

Fernandes

et al. 2024

Eurasian Studies in Business and Economics

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Considering Residents’ Personality and Community Factors in Explaining Satisfaction with Tourism and Support for Tourism Development

Cited by 34 publications

References 77 publications

The Role of Language Style, Perceived Services and Medical Qualities on the Tourism Development in Malaysia: Mediating Role of Customer Satisfaction

The Role of Language Style, Perceived Services and Medical Qualities on the Tourism Development in Malaysia: Mediating Role of Customer Satisfaction

The Impact of COVID-19 Pandemic on Residents’ Support for Sustainable Tourism Development

The Role of Public Trust in Fostering Residents’ Support for Tourism Development: Evidence from a Portuguese Historic Town

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