Considering User Experience in Smarter Hybrid Distance Learning

Abstract

This paper discusses user experience and smarter hybrid distance learning, considering academic staff and students in higher education. Multiple challenges are faced when adapting courses to be delivered online, and these may be magnified in hybrid distance learning contexts. Establishing user requirements can be flawed and potentially misleading and while there is no easy solution to finding out what users really know or need, critically reflecting on typical digital skills and literacies in relation to aspects of learning and teaching remotely can support smarter decision making.