“…Close relationships between residents and staff are also believed to be essential for understanding resident care preferences and values in order to provide person‐centred care (Koren, ). Many nursing homes have invested efforts in care delivery strategies that, in part, foster close relationship development such as the use of consistent assignment staffing models and development of small house facilities (Cutler & Kane, ; Roberts, Nolet, & Bowers, ). Despite the emphasis on relationships in the field, “close relationships” are often undefined in the literature (Boscart, ; McGilton, Pringle, O'Brien‐Pallas, Wynn, & Streiner, ) and it is unclear what a close relationship looks like from a resident perspective making it difficult for caregivers to find guidance on how to support them.…”