Constructing a European healthcare market: The private healthcare company Capio and the strategic aspect of the drive for transparency

Blomgren, Maria; Sundén, Eva

doi:10.1016/j.socscimed.2008.06.035

Cited by 13 publications

(14 citation statements)

References 24 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The communicative means of these hospitals involved claims that the hospitals' processes were 'efficient' and 'innovative', and that the hospitals applied a 'customer focus' in addition to a patient focus. In order to prove that this orientation was not harmful to the quality of the services, Capio St. Göran's had been among the first hospitals in Sweden to display quality data publicly (Blomgren & Sundén, 2008).…”

Section: The Market/corporation Institutionmentioning

confidence: 99%

Being Special in an Ordinary Way: Swedish Hospitals’ Strategic Web Communication

Blomgren

Hedmo

Waks

2016

International Journal of Strategic Communication

Self Cite

View full text Add to dashboard Cite

Strategic communication is today a salient feature of public organisations as they put more efforts into communicating self-presentations to their various stakeholders. This article assumes that strategic communication may pave the way for a legitimacy-reputation dilemma, because organisations in highly institutionalised fields operate under strong isomorphic pressures to behave in line with shared norms and values in order to gain legitimacy. The article contributes to the discussion of the legitimacy-reputation dilemma by adding a sociological institutional perspective to strategic communication theory. Based on a qualitative in-depth study of what are assumed to be the most communicative hospitals in Sweden, the article investigates which strategies are used to balance the tension between legitimacy and reputation. The findings reveal that hospitals avoid unwanted institutional associations by communicating that they are 'special in an ordinary way'.

show abstract

Section: The Market/corporation Institutionmentioning

confidence: 99%

Being Special in an Ordinary Way: Swedish Hospitals’ Strategic Web Communication

Blomgren

Hedmo

Waks

2016

International Journal of Strategic Communication

Self Cite

View full text Add to dashboard Cite

show abstract

“…No entanto, os governos estão a mudar sua abordagem à responsabilidade social e começam a abrir o setor dos serviços de cuidados de saúde e assistência social à iniciativa privada. Em toda a Europa se encontram casos documentados de iniciativas privadas em substituição do setor público na saúde e na assistência social (Blomgren & Sundén, 2008;King et al, 2012;Mandiberg & Warner, 2012;Plomp, 2008;Stolt, Blomqvist & Winblad, 2011).…”

Section: O Envelhecimento Da População E As Prioridades Da Europaunclassified

O impacto da exclusão digital na utilização potencial de um mercado eletrónico de serviços de cuidados de saúde e serviços sociais

2014

RISTI

View full text Add to dashboard Cite

Resumo: Cada vez mais os indivíduos necessitam de competências digitais avançadas para participar plenamente na sociedade. Numa Europa em crescente envelhecimento é atualmente reconhecida a importância e o potencial da indústria de serviços para envelhecer bem baseados nas tecnologias de informação e de comunicação (TIC), de que é exemplo o mercado eletrónico de serviços sociais e de cuidados de saúde, o GuiMarket, proposto pelos autores para um município do Norte de Portugal. Com base nos resultados de um inquérito realizado junto de uma amostra de 315 indivíduos, o artigo discute a importância reconhecida a tal serviço e a frequência de utilização prevista, concluindo existir uma íntima relação entre o acesso às TIC e a utilização que os inquiridos preveem fazer do GuiMarket.Palavras-chave: Mercado eletrónico; serviços de cuidados de saúde; serviços de apoio social; exclusão digital; tecnologias de informação e de comunicação.The impact of the digital divide in the potential use of an electronic market for health and social care services Abstract: More and more, individuals need advanced digital skills to fully participate in society. In a Europe increasingly aging is now recognized the importance and potential of the service industry for aging well based on information and communication technologies (ICT), as exemplified by the

show abstract

“…Regulators use transparency to structure professionals' limited attention on the 'right' things (Heimer, 2008), 'affecting norms of how professional practices are organized and controlled' (Blomgren & Sunden, 2008: 1512. But regulators compete for 'attention space' with the media and interest groups (Heimer, 2008), which also construct transparency and the world it reveals (Levay & Waks, 2007;Oliver, 2004;Vattimo, 1992).…”

Section: Transparencymentioning

confidence: 99%

“…But regulators compete for 'attention space' with the media and interest groups (Heimer, 2008), which also construct transparency and the world it reveals (Levay & Waks, 2007;Oliver, 2004;Vattimo, 1992). Transparency and standards are usually presented as 'neutral devices for increased openness' (Blomgren & Sunden, 2008: 1512. However they are 'inherently political because their construction and application transform the practices in which they are embedded' (Timmermans and Berg, 2003: 22) and may be used for partisan purposes (O'Neill, 2006).…”

Section: Transparencymentioning

confidence: 99%

“…Values associated with transparency -openness, independent scrutiny and accountability -are widely assumed to be beneficial. However, studies of transparency suggest it may have unintended or even perverse consequences too (Bevan & Hood, 2006;Blomgren & Sunden, 2008;Hood & Heald, 2006;Levay & Waks, 2007;McGivern & Ferlie, 2007;Power, 1997;Strathern, 2000;Tsoukas, 1997).…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Reactivity and reactions to regulatory transparency in medicine, psychotherapy and counselling

McGivern

Fischer

2012

Social Science & Medicine

View full text Add to dashboard Cite

We explore how doctors, psychotherapists and counsellors in the UK react to regulatory transparency, drawing on qualitative research involving 51 semi-structured interviews conducted during 2008-10. We use the concept of 'reactivity mechanisms' (Espeland and Sauder, 2007) to explain how regulatory transparency disrupts practices through simplifying and decontextualizing them, altering practitioners' reflexivity, leading to defensive forms of practice. We make an empirical contribution by exploring the impact of transparency on doctors compared with psychotherapists and counsellors, who represent an extreme case due to their uniquely complex practice, which is particularly affected by this form of regulation. We make a contribution to knowledge by developing a model of reactivity mechanisms which explains how clinical professionals make sense of media and professional narratives about regulation in ways that produce emotional reactions and, in turn, defensive reactivity to transparency.

show abstract

Constructing a European healthcare market: The private healthcare company Capio and the strategic aspect of the drive for transparency

Cited by 13 publications

References 24 publications

Being Special in an Ordinary Way: Swedish Hospitals’ Strategic Web Communication

Being Special in an Ordinary Way: Swedish Hospitals’ Strategic Web Communication

O impacto da exclusão digital na utilização potencial de um mercado eletrónico de serviços de cuidados de saúde e serviços sociais

Reactivity and reactions to regulatory transparency in medicine, psychotherapy and counselling

Contact Info

Product

Resources

About