“…The patient-centric elements of the palliative care system in this study encompassed concern and care for patients, clean and comfortable environment, symptom control (such as pain, breathing difficulty, fidgetiness), and the ability and team-cooperation of the doctors, nurses and caregivers. The family-centric elements of the palliative care system included adjusting care to the evolving needs of patients’ families, including acknowledging and providing reassurance over the role as family member, assisting in navigating the healthcare system, acknowledging and exploring patient’s condition, providing information and advice, aiding in decision-making, maintaining continuity in nurse–family member relationships, monitoring family members’ well-being, listening, enabling the expression of emotions, offering bereavement support, and providing benefits [ 31 – 33 ]. These palliative care services were integral components of the study’s methodology, aimed at assessing the impact of palliative care on family members of terminally ill patients within an integrated institution for health and social care.…”