Construction of Knowledge Automation Measuring Scale

Abstract

Organizations are moving from non-automated knowledge management to automated knowledge. Particularly in the banking sector to measure the automated knowledge, knowledge automation measuring scale is developed and tested. The purpose of this study is to develop the knowledge automation measuring scale (KAMS) and to measure the knowledge automation of banking processes through the same scale. The authors present the current standing of banks through KAMS and validated the results with stakeholders. A qualitative research is conducted; data is collected from 200 bankers who are at managerial level in commercial banks of Pakistan. Knowledge automation measuring scale is developed by considering Bohn's eight scale stages, identifying top banking activities and applying thematic analysis. Knowledge automation measuring scale is created and validated from the banking sector.