“…Consequently, representatives have to find a balance between voluntary and professional logic (Andreassen, 2018), presenting authentic experiential knowledge to maintain their critical role while ensuring a collaborative relationship with the welfare services (Jones et al, 2021). Thus, people in interest organisations may be perceived as unrepresentative, atypical, or inauthentic because of their methods of engagement (Barnes, 1999;Beresford & Campbell, 1994;Martin, 2008a), and professionals in health and welfare services might question whether such individuals have a collective or individual perspective (Mossberg, 2020). Furthermore, people with lived experiences of using public services may perceive the representatives as, therefore, not speaking on their behalf and not viewing them as real users (Bartoszko, 2021).…”