Constructive Leadership and Employee Innovative Behaviors: A Serial Mediation Model

Abstract

This study aims to examine the influence of constructive leadership practices on the service innovative behaviors of hotel employees by a serial mediation system that treats employee psychological safety and employee creativity as mediators. Empirical data were collected from full-time frontline hotel employees in Antalya, Turkey. By using both convenience and judgmental sampling methods, this study included 357 hotel employees. The results provide empirical evidence for all suggested hypothesized associations. In particular, the findings display that psychological safety and engagement in creative work tasks play intervening roles (in the form of a chain) in the indirect influence of constructive leadership on employee perceptions regarding their service innovative culture. The current work provides practical contributions for hotel industry professionals who are in the treatment of implementing psychological safety and employee creativity, in order to establish innovative service culture in the hotel setting. The paper is among the first studies to investigate a serial mediation model to analyze which constructive leadership practices influence their innovative service culture.

Analysis of the Influence of Entrepreneur’s Psychological Capital on Employee’s Innovation Behavior Under Leader-Member Exchange Relationship

“…As Ren Zhengfei, President of Huawei, once said, "Talents are not the core competitiveness of Huawei, but the ability to effectively manage talents is the core competitiveness of an enterprise. This is the core talent concept that enables the Huawei team to maintain a high level of creativity, and it is also what we need to learn from now" (Arasli et al, 2020). When it comes to the management of employees, leaders must be involved.…”

Relationships between the Psychological Safety, Job Resources, and Work Engagement of Fitness Club Employees

“…The current study found that psychological safety enhanced work engagement, which prevents the occurrence of employee burnout. This result, coupled with the finding of the aforementioned study 30) that psychological safety enhances work creativity, suggests that improving the psychological safety of fitness club employees has a positive impact on their work environment and the quality of the services provided by them.…”

“…A study by Chang et al 29) revealed that employees' emotional exhaustion and burnout are highly correlated with workplace incivility and service climate. Similarly, according to a study conducted on hotel employees 30) , who, similar to fitness club employees, work in the hospitality industry, psychological safety positively influences engagement in creative work tasks and the engagement in creative tasks, in turn, influences the innovative culture of the services provided by these employees.…”

Future Work Self and Employee Creativity: The Mediating Role of Informal Field-Based Learning for High Innovation Performance

“…Such as personality, emotional intelligence, psychological capital, psychological safety, individuals' knowledge and skills [14][15][16][17]. On the other hand, related research suggests that employee creativity is generated by external factors, such as family motivation, management characteristics, constructive leadership, team goal orientation, high-performance work system and organizational climate [18][19][20][21][22][23][24][25][26][27]. In recent years, scholars have begun to pay attention to the impact of new features of the digital era such as social media, information conflict and cooperation models on employee creativity [28][29][30].…”