Consumer Behaviour and Insurance Claim Fraud in Malaysia

Salleh, Fauzilah; Kassim, Dgku Noor Hazzarita Ag; Yazid, Ahmad Shukri; Rashid, Norfadzilah

doi:10.6007/ijarbss/v8-i12/5057

Cited by 6 publications

(5 citation statements)

References 30 publications

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“…Prompt claim settlement by insurers is beneficial as it ensures public confidence in the insurance industry to purchase insurance products and services (Ajemunigbohun et al, 2022;Ayuba et al, 2020;Butler & Francis, 2015). A significant increase in insurance policies purchased by the insuring public deepened insurance penetration, especially among rural dwellers (Idowu & Fadun, 2022;Fadun, 2021;Salleh et al, 2018). Sound and prompt claims handling are, therefore, necessary to improve the perception of insurance products and improvement of the image of the insurance industry (Afolabi, 2018;Yusuf et al, 2017).…”

Section: Empirical Review and Hypothesis Developmentmentioning

confidence: 99%

Analysis of the impacts of insurance claims settlement on economic growth: The case of Nigeria

Fadun

2023

IJBES

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Insurance plays an essential role in stimulating economic growth. Insurance is an intangible product, and prompt claim settlement proves that insurers fulfill their promises to the insureds. This paper analyses the impacts of insurance claims settlement on economic growth. It examines the effect of insurance claims' settlements on a nation's economic growth, using Nigeria as a case study. The research utilised an ex-post facto design, using 28-year time series data (1992 – 2019). Gross Domestic Product (GDP) and Nigeria's insurance companies' claims settlement are the dependent and independent variables used for the study, respectively. The Long-run co-integration result revealed that INCLM (Insurance claims) has an insignificant negative effect on GDP. The coefficient shows that a percentage increment in INCLM (Insurance claims) would result in a 1.22 decrease in GDP. The results indicate that insurance claims settlement has an insignificant negative effect on economic growth. This implies a negative relationship between insurance claims settled by insurance companies and economic growth in Nigeria. The finding is surprising as one expects that settlement of claims by insurers should positively impact economic growth. The implication is that the relationship between insurance claims settlement and economic growth varies depending on several factors, including country-specific factors and the performance of the country's insurance industry.

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Section: Empirical Review and Hypothesis Developmentmentioning

confidence: 99%

Analysis of the impacts of insurance claims settlement on economic growth: The case of Nigeria

Fadun

2023

IJBES

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“…Performance measurements in small business Performance in business context is referred to as the attainment of pre-set goals and objectives of a business expressed in financial, non-financial terms or both (Rashid, Ismail, Rahman, & Afthanorhan, 2018). On the other hand, performance in business is described as the capability of producing outcomes in line with the prior set targets (Salleh, et al, 2018). The commonly used measures of performance in small businesses include sales revenue, profits, changes in number of employees, gross-profit margin and customer satisfaction, and change in number of customers It is noteworthy that, there is no consensus and homogenous measure of performance, rather, the use of a specific performance measure depends on business context, type of the industry, the goals of the business owner and practices in place (Bulak & Turkyilmaz, 2014;Dar & Mishra, 2020).…”

Section: 2mentioning

confidence: 99%

The Influence of Learning Orientation on Performance of Micro and Small Agro-processing Enterprises in Tanzania

Nnko

John

2022

int.jour.sci.res.mana.

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Firms that operate in dynamic and competitive business environment require strong learning orientation to build competitive edge and accelerate their performance. This study examines the influence of learning orientation on performance of micro and small agro-processing enterprises in Tanzania. Learning view holds that, organizations that can learn the business environment are in a better position to perform than their rivals. However, there exists scant literature on the relationship between learning orientation and performance specifically in micro and small agro-processing enterprises in developing economies like Tanzania. The current study put forward to contribute to the existing knowledge with empirical evidence relating the learning orientation dimensions of commitment to learning, open-mindedness and shared vision with firm performance. The study adopted a cross-sectional survey design whereby data were collected through structured questionnaire from 302 agro-processing firms in Dar es Salaam, Morogoro and Arusha regions in Tanzania. The analysis was carried through Structural Equation Modeling with SPSS IBM AMOS software version 21. The findings revealed that, all three constructs of learning orientation have positive significant influence on the firm performance. This suggests that, the agro-processing MSEs should strengthen their learning orientation for better business performances. Besides, the policies related to agro-processing should provide enabling environment for the small firms to learn and build their competitiveness for the improved performances.

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“…In addition to this, fairness is a multifaceted construct rooted in equity theory . As a concept fairness is characterised by a number of features and there are posited to be three main dimensions of fairness, namely, distributive fairness, procedural fairness and interactional fairness (Salleh, Noor, et al, 2018).…”

Section: Equity Theorymentioning

confidence: 99%

The Mediating Effects of Relationship Commitment-Trust between Innovation and Fairness on Loyalty in family Takaful: A Literature Review

Yazid¹,

Arifin²,

Rashid³

et al. 2018

IJARBSS

Self Cite

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Family Takaful is one of the services sectors that continue to play an important role in supporting economic and social development of Malaysia. It is disclosed that the performance of Takaful industry in Malaysia has strongly contributed by family Takaful business rather than general Takaful business. This can be concluded that family Takaful business remained the major income generator for Takaful industry in Malaysia. It is believed albeit macro-level aspects such as the nation's economy, gross domestic products and so forth may lead to this result; other micro-level aspects at the individual level make contributions as well. Therefore, this study requires further examinations of participant loyalty in family Takaful from an innovation and fairness perspective. In additon, it also explores the mediating effects of relationship commitment-trust to explain the factors influencing participant loyalty in family Takaful. This study employs an extensive search for past literatures on the subject. The findings are expected to make a contribution in terms of understanding the factors that could contribute to the loyalty in family Takaful by Malaysian participants.

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Consumer Behaviour and Insurance Claim Fraud in Malaysia

Cited by 6 publications

References 30 publications

Analysis of the impacts of insurance claims settlement on economic growth: The case of Nigeria

Analysis of the impacts of insurance claims settlement on economic growth: The case of Nigeria

The Influence of Learning Orientation on Performance of Micro and Small Agro-processing Enterprises in Tanzania

The Mediating Effects of Relationship Commitment-Trust between Innovation and Fairness on Loyalty in family Takaful: A Literature Review

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