Consumer Complaining Behavior, Imagined Interactions, and Communication Traits: Cognitive Processing Following an Organizational Failure

Students' Imagined Interactions as Intrapersonal Explanations for Instructional Dissent

“…Moreover, the functions of IIs are self-understanding (i.e., to better understand oneself), rehearsal (i.e., to mentally plan out what to say), catharsis (i.e., to relieve tension or uncertainty), compensation (i.e., to serve in place of a real conversation), relational maintenance (i.e., to keep a relationship alive), and conflict management (i.e., to address conflict). The functions and uses of IIs are predicted by individual differences such as the five factor model of personality (Honeycutt, Pence, & Gearhart, 2012, covert narcissism (Honeycutt, Pence, & Gearhart, 2013), attachment (Honeycutt, 1998(Honeycutt, -1999, argumentativeness and verbal aggressiveness (Bolkan & Goodboy, 2011), Machiavellianism (Allen, 1990), locus of control (Honeycutt, Edwards, & Zagacki, 1989-1990, communication apprehension (Bolkan & Goodboy, 2011;Honeycutt, Choi, & DeBerry, 2009), taking conflict personally (Wallenfelsz & Hample, 2010), and Myers-Briggs personality preferences (Honeycutt & Keaton, 2012. In addition, the use of IIs are associated with relational features such as uncertainty (Van Kelegom & Wright, 2013), anxiety (Allen & Honeycutt, 1997), emotional responses (Honeycutt et al, 1989(Honeycutt et al, -1990Honeycutt, Nasser, Banner, Mapp, & DuPont, 2008), loneliness (Honeycutt et al, 1990), marital ideology (Honeycutt, 1998(Honeycutt, -1999, relational quality (Honeycutt, -2009, talk in marriage (Honeycutt & Wiemann, 1999), and intrapersonal communication satisfaction (Honeycutt & McCann, 2008).…”

“…Imagined interactions have been studied across a variety of relationships including college roommates (Honeycutt & Patterson, 1997), parent=child relationships (Allen, Edwards, Hayhoe, & Leach, 2007), married couples (Honeycutt & Keaton, 2012Honeycutt & Wiemann, 1999), small groups (Turner, Crisp, & Lambert, 2007) and consumer=business relationships (Bolkan & Goodboy, 2011). However, important to our purposes is the fact that IIs play an important role in the college classroom as well.…”