Consumer complaints and accidents related to food packaging

Abstract

This study investigated consumer complaints related to food packaging design and the occurrence of injuries associated with the opening of various types of containers. Each study participant (245) took a 15 min fact-to-face interview and was asked attitudinal questions about 10 different categories of packaging including cans, glass and plastic bottles and jars, and paper-based composite packages. The subjects were also asked whether they had been injured while opening these packaging types. The survey showed that cans which needed a tool for opening were most diffi cult to enter. In some cases the tool was the source of injury. The respondents were also most concerned about deformation, spillage and product wastage associated with these types of containers. This included brick-type composite packages without a peelable seal over the pour spout. A large percentage of the respondents felt that more information was needed on the various methods of opening packages in general. Glass bottles and jars were most likely to be used for storage of products after they were emptied of their original contents. The results of this study could be used by manufacturers to assist them in the design and development of packaging with a lower potential to cause accidents and injuries.

State of the art of user packaging interaction (UPI)

“…A study revealed that, among many types of packages, steel cans were associated with the highest level of injuries; the sharp edges of the can and the opening tools can both contribute to such injuries. Another study recommended providing clearer instructions to facilitate the opening process . To reduce the risk associated with methotrexate packages (dosage amount) and produce a user‐friendly package, package design, patient behavior, and capabilities were simultaneously studied .…”

“…Another study recommended providing clearer instructions to facilitate the opening process. 175 To reduce the risk associated with methotrexate packages (dosage amount) and produce a user-friendly package, package design, patient behavior, and capabilities were simultaneously studied. 176 In general, social characteristics along with individual practices and capabilities can be considered to be causes for opening-related accidents.…”

Effective and Eco‐friendly Lubrication Protocol Using Nanodiamonds in a Dry Regime for Conveyor Systems in the Beverage Industry

“…scaring, scratches, scuffing and peeling off) to the packages, which result in production loss and waste. Milk, sauces and soft drinks cartons, fizzy drinks cans and alcohol and spirits bottles compete in the very crowded market of fast moving consumer goods, and any defect on the packaging or label is perceived as detrimental to the brand . In order to avoid undesirable flaws caused by the transport in the filling/packaging lines, lubrication solutions are applied here.…”

Developing a Scoring Matrix to Evaluate the Usability of Consumer Packaging

“…See Table 1. Based on extant research combined with years of internal research conducting ease of use evaluations of consumer products, packaging types across a range of products frequently used by older adults were selected to cover a range of expected difficulties (Bell et al, 2013;Caner & Pascall, 2010;Carse, Thomson, & Stansfield, 2007;Department of Trade and Industry, 2000;Duizer, Robertson, & Han, 2009;Ward, Buckle, & Clarkson, 2010;Winder, Ridgway, Nelson, & Baldwin, 2002).…”