Consumer perceptions about food retail and services during the first wave of COVID-19 in Canada: An exploratory study

Music, Janet; Charlebois, Sylvain

doi:10.1080/23311886.2022.2072556

Cited by 9 publications

(8 citation statements)

References 56 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Second, the analysis of responses revealed that most start-ups remained confined to using tried and tested approaches, not doing anything out of the ordinary. However, to gain a competitive advantage, they need to do things differently and more effectively than their competitors, as recent studies suggested for the entire food retail sector (Music and Charlebois, 2022). The findings of the present study reinforce the fact that food and beverage start-ups should focus on this aspect and contemplate a massive transition in their innovation orientation.…”

Section: Discussionmentioning

confidence: 99%

“…Recent studies support this view, suggesting that innovation and digital transformation are the keys to recovery (Skare and Riberio Soriano, 2022;Elkhattat and Medhat, 2022;Reardon et al, 2021). While food businesses have resorted to various innovations to recover from the effect of the pandemic (Galanakis et al, 2021), there is a need for higher innovation orientation in the entire food retail sector (Music and Charlebois, 2022). The role of innovation in driving performance in the industry, including the food and beverages sector, which has been highlighted by many recent studies (e.g.…”

Section: Introductionmentioning

confidence: 99%

“…Globally, the loss for restaurants was about 600 billion dollars in 2020 as a result of the pandemic (Blank, 2020). While online shopping of food picked up in response to restrictions on movement (Music and Charlebois, 2022), even the setups that quickly adapted to the delivery-based business model to overcome the social distancing restrictions found it difficult to operate profitably due to multiple factors such as breakdown of the supply chain (Torero, 2020) which disrupted the supply of food items such as meats (McEwan et al. , 2021).…”

Section: Introductionmentioning

confidence: 99%

“…While food businesses have resorted to various innovations to recover from the effect of the pandemic (Galanakis et al. , 2021), there is a need for higher innovation orientation in the entire food retail sector (Music and Charlebois, 2022). The role of innovation in driving performance in the industry, including the food and beverages sector, which has been highlighted by many recent studies (e.g.…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Food start-ups: leveraging digital marketing and disruptive information systems innovations to survive in the post-COVID environment

Almansour

2022

EJIM

View full text Add to dashboard Cite

PurposeThe COVID-19 pandemic impacted the food and beverage sector very severely. The complete breakdown of the supply chain and lack of customers was particularly challenging for start-ups in the industry. Those that survived were the ones who made a timely and smooth transition in business models to become more technology driven. However, the issues faced and the ground realities of the extent of struggle that these start-ups went through are less understood in the scholarly literature, with most accounts being anecdotal. The purpose of this paper is to address these issues.Design/methodology/approachThe present study attempts to bridge this gap by conducting a qualitative study to collect data from 35 owners/employees of food and beverage start-ups and using the grounded theory approach to code it and identify key themes.FindingsContent analysis of the 35 responses revealed three main themes: the impact of the COVID-19 pandemic on operations of food and beverage start-ups, challenges due to the onset of the COVID-19 pandemic and combating the pandemic, divided into seven subthemes: differences in operations pre- and post-COVID, key changes experienced in operations post-COVID, problems arising in operations due to the pandemic, problems in the use of digital marketing due to the pandemic, problems in the use of technological platforms due to the pandemic, using innovative approaches and technological innovations and using disruptive technologies.Originality/valueThe study contributes novel insights by investigating the changes experienced by food and beverage start-ups due to the pandemic, the innovations introduced by them and the perception about the role of disruptive technologies in their postpandemic operations of food and beverage start-ups.

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Food start-ups: leveraging digital marketing and disruptive information systems innovations to survive in the post-COVID environment

Almansour

2022

EJIM

View full text Add to dashboard Cite

show abstract

“…Moreover, the authors suggest that government policy should encourage online shopping during the pandemic to reduce transmission risks (Baarsma and Groenewegen, 2021). Music and Charlebois (2022) explore the perceptions of food retail and service during the pandemic in Canada, revealing short-term changes in purchasing behaviour to allow online purchases, decreasing order frequency, and increasing order size. However, confusion and fear towards food provisioning suggested a need for innovation in the food retailing and service sectors (Music and Charlebois, 2022).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Did disruptive events affect the purchase of private label food products?

Colamatteo,

Sansone,

Iorio

2024

BFJ

View full text Add to dashboard Cite

PurposeThis paper aims to examine the impact of the COVID-19 pandemic on the private label food products, specifically assessing the stability and changes in factors influencing purchasing decisions, and comparing pre-pandemic and post-pandemic datasets.Design/methodology/approachThe study employs the Extra Tree Classifier method, a robust quantitative approach, to analyse data collected from questionnaires distributed among two distinct consumer samples. This methodological choice is explicitly adopted to provide a clear classification of factors influencing consumer preferences for private label products, surpassing conventional qualitative methods.FindingsDespite the profound disruptions caused by the COVID-19 pandemic, this research underscores the persistent hierarchy of factors shaping consumer choices in the private label food market, showing an overall stability in consumer behaviour. At the same time, the analysis of individual variables highlights the positive increase in those related to product quality, health, taste, and communication.Research limitations/implicationsThe use of online surveys for data collection may introduce a self-selection bias, and the non-probabilistic sampling method could limit the generalizability of the results.Practical implicationsPractical implications suggest that managers in the private label industry should prioritize enhancing quality control, ensuring effective communication, and dynamically adapting strategies to meet evolving consumer preferences, with a particular emphasis on quality and health attributes.Originality/valueThis study contributes to the existing body of literature by providing insights into the profound transformations induced by the COVID-19 pandemic on consumer behaviour, specifically in relation to their preferences for private label food products.

show abstract

The Role and Importance of Consumer Perception

Eze,

Mena

2024

Consumer Perceptions and Food

View full text Add to dashboard Cite

Consumer perceptions about food retail and services during the first wave of COVID-19 in Canada: An exploratory study

Cited by 9 publications

References 56 publications

Food start-ups: leveraging digital marketing and disruptive information systems innovations to survive in the post-COVID environment

Food start-ups: leveraging digital marketing and disruptive information systems innovations to survive in the post-COVID environment

Did disruptive events affect the purchase of private label food products?

The Role and Importance of Consumer Perception

Contact Info

Product

Resources

About