Consumer satisfaction on a psychiatric ward

Shields, Patricia; Morrison, Paul; Hart, David S.

doi:10.1111/j.1365-2648.1988.tb01434.x

Cited by 30 publications

(16 citation statements)

References 5 publications

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“…see Lindow, 2001;Survivors Speak Out, 1984), but despite these recommendations, there is a dearth of research literature involving service users or showing sensitivity to these issues. Shields, Morrison and Hart (1988) identify three reasons for seeking the views of service users: rst, they are a vulnerable group owed a moral obligation to be treated with respect; second, service users can identify costeffective treatments; and third, in a democratic society, we can ensure the accountability of service providers by asking recipients what they think of services.…”

Section: Study 1: Development Of the Saqmentioning

confidence: 99%

The ability of adult mental health services to meet clients' attachment needs: The development and implementation of the Service Attachment Questionnaire

Goodwin

Holmes²,

Cochrane

et al. 2003

Psychol Psychother

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This study examined the relevance of adult attachment to the relationships between mental health services and their clients. The aim of the study was to develop a self-report measure with acceptable levels of reliability and validity and which was grounded in the experiences of service users, to assess the ability of adult mental health services to meet clients' attachment needs. A combination of qualitative and quantitative methodology was used. The Service Attachment Questionnaire (SAQ) was developed via focus groups of service users, followed by a grounded theory analysis of the group data to identify themes and potential items for inclusion. Two clinical trials were conducted to assess its reliability and validity. The grounded theory analysis produced six key themes forming the basis of the six-subscale, 25-item SAQ. It demonstrated good levels of internal and test-retest reliability. Factor analysis of the subscales revealed a single underlying construct. The SAQ is a reliable and usable self-report measure, and indicates that attachment is relevant to the relationships clients have with mental health services. As the measure is the first of its kind, further exploration of the measure's reliability and validity is recommended.

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Section: Study 1: Development Of the Saqmentioning

confidence: 99%

The ability of adult mental health services to meet clients' attachment needs: The development and implementation of the Service Attachment Questionnaire

Goodwin

Holmes²,

Cochrane

et al. 2003

Psychol Psychother

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“…Consumer participation contributes to the achievement of this goal as 'patients are encouraged to take positive steps to improve their situation instead of being passive recipients' (Shields et al, 1988). Consumers themselves have spoken about participation helping to keep them out of hospital and make them 'almost well' (Connelly et al, 1993).…”

Section: Introductionmentioning

confidence: 99%

Empowerment versus power: consumer participation in mental health services

Honey

1999

Occupation Therapy Intl

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“…Several studiesc onsidered therapeuticc ontact.L acko fi nformation about diagnosis and treatment wasi dentified as the mostc ommon criticism( Hardyand West,1 994),a lthough studiesh ighlighted that thisv ieww as not shared by all participants (Shields et al, 1988).…”

Section: Introductionmentioning

confidence: 99%

Service User Satisfaction in a Low Secure Forensic Learning Disability Unit?

Wood¹,

Thorpe²,

Read³

et al. 2008

MHLDRP

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Despite an increasingt rend of serviceu seri nvolvement in psychiatric research, few studies involvingt he recipientso fs ecurec are, or individualsw ithl earning disability, were identified. It wasa rgued that service usersw ithl earning disabilitiesd etainedi nas ecureh ospital setting were an important source of information about the care theyr eceived. It wasp redicted that thisg roup would provideav alid and useful account of theire xperiences and that concerns would be raisedi ns imilar areas to thoset hat haveb een reported in other groups of service users. Thesei ncluded concerns relating to environmental conditions, therapeutica ctivities, qualityo fa vailablei nformation about care,a nd concerns relating to livingwithothers.Seven service usersc ompleted as emi-structured interviewa bout their experiences of the care thatt heyr eceived. Data were analysed usingc ontent analysis in order to deriveaseries of keyt hemes whilst acknowledging the individualityofparticipants'experiences.Themes were identified relating to twoa reas:D etention and Treatment. Findings supported predictions that individuals with learning disabilityc ouldg ive valid views about theirt reatment. Therew as overlapb etween the findings of this research and previous studies consideringv iews of mentalh ealth/forensic and learning disabled service users.

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Consumer satisfaction on a psychiatric ward

Cited by 30 publications

References 5 publications

The ability of adult mental health services to meet clients' attachment needs: The development and implementation of the Service Attachment Questionnaire

The ability of adult mental health services to meet clients' attachment needs: The development and implementation of the Service Attachment Questionnaire

Empowerment versus power: consumer participation in mental health services

Service User Satisfaction in a Low Secure Forensic Learning Disability Unit?

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