Consumer satisfaction with mental health treatment.

Lebow, Jay L.

doi:10.1037/0033-2909.91.2.244

Cited by 354 publications

(214 citation statements)

References 94 publications

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“…Parent satisfaction was positively associated with the number of treatment sessions. Several other studies have reported a positive relationship between duration of treatment and satisfaction (Brannan et al, 1996;Godley et al, 1998;Lebow, 1982), but the causal direction of the relationship is not known (i.e., satisfied patients may attend more sessions and/or increased duration of treatment may improve satisfaction. We are not aware of studies reporting an effect of therapist experience on satisfaction.…”

Section: Discussionmentioning

confidence: 99%

Determinates of youth and parent satisfaction in usual care psychotherapy

Garland

Haine

Boxmeyer

2007

Evaluation and Program Planning

159

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Objective-Client satisfaction with mental health services is used commonly as an indicator of the quality of care, but there is minimal research on the construct of client satisfaction in youth services, and the extent to which satisfaction is related to improvements in clinical functioning versus other determinants. We examined the relationship between parent and youth satisfaction with youth services, and tested for significant determinants of satisfaction across three major domains: (1) change in youth clinical functioning; (2) youth/family service entry characteristics; (3) treatment/ therapist characteristics.Method-The participants were 143 youths receiving community-based out-patient care. Youths and parents were interviewed at service entry and six months later using well-established measures of clinical functioning and service satisfaction.Results-Youths and parents reported generally high satisfaction, but the correlation between them was low. Despite testing for many potential predictors of satisfaction, very few significant effects were found. In regression analyses of significant predictors of satisfaction, higher youth satisfaction was significantly associated with Caucasian ethnicity and more positive youth expectations about treatment. Higher parent satisfaction was associated with lower caregiver strain at service entry, increased number of sessions, and improvement in youth-reported functional impairment.

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Section: Discussionmentioning

confidence: 99%

Determinates of youth and parent satisfaction in usual care psychotherapy

Garland

Haine

Boxmeyer

2007

Evaluation and Program Planning

159

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“…Context indicators, patient outcome and impact indicators were not included. This does mean that the evaluation methodology is comprehensive enough to escape much of the criticism against such studies quoted by Lebow (1982).…”

Section: Discussionmentioning

confidence: 99%

“…In a review article on consumer satisfaction with mental health treatment, Lebow (1982) identifies many methodological problems with this kind of research at that time. Reliability of instruments are seldom addressed, and the validity of the studies can be questioned on many fronts.…”

Section: Patient Satisfaction Studiesmentioning

confidence: 99%

“…Lebow (1982) lists the criticism against consumer satisfaction research as including questioning the validity of such studies, the fact that it is too positive to be of use, the argument that consumers cannot judge treatment adequately, and lastly the belief that only outcomes are important, and that satisfaction is not really important.…”

Section: The Importance O F Consumer Evaluationmentioning

confidence: 99%

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The measurement of quality of care in public sector psychiatric services based on consumer expectations

Uys¹,

Thanjekwayo²,

Volkywan³

1997

curationis

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“…Uniformly high levels of satisfaction with services has been identified as a threat to the validity of customer satisfaction questionnaires (Lebow, 1982). It is important, therefore, to demonstrate that instruments used to collect data on children's satisfaction do not produce uniformly high evaluations of all services and are able to detect differences between services, or a difference following a change in a service.…”

Section: Validitymentioning

confidence: 99%

Children as Service Evaluators

Hennessy¹

1999

Child psychol. psychiatr. rev.

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In recent years there has been a growing interest in methods of eliciting children's views on factors influencing their lives. When children's views are sought it is important that this is done in a developmentally appropriate manner with instruments whose psychometric properties are known. The present review describes a variety of methods that have been used to evaluate children's satisfaction with services in education, paediatrics and mental health. The majority of the studies used self-completion questionnaires and provided only limited information on reliability. Means of establishing reliability and validity in research with children are discussed, as are the variables that have been found to correlate with child satisfaction.

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Consumer satisfaction with mental health treatment.

Cited by 354 publications

References 94 publications

Determinates of youth and parent satisfaction in usual care psychotherapy

Determinates of youth and parent satisfaction in usual care psychotherapy

The measurement of quality of care in public sector psychiatric services based on consumer expectations

Children as Service Evaluators

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