Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews

Wu, Jie; Yang, Tong; Zhou, Zhiwei; Zhao, Narisa

doi:10.1016/j.ijhm.2023.103556

Cited by 14 publications

(14 citation statements)

References 63 publications

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“…The nature of such data is thus sentimental and contextual based. Many previous studies have used online reviews and user-generated data as the main data source, particularly in studies related to destination branding and tourists' perceptions (Lee and Park, 2023;Qi et al, 2018;Wong and Qi, 2017;Wu et al, 2023). Those online reviews are believed to be individuals' self-disclosed inner feelings that are free of commercial meddling.…”

Section: Methodsmentioning

confidence: 99%

“…The source is C-Trip.com (also known as Trip). Trip is currently the biggest online travel intermediary in China (Wu et al, 2023). Apart from the travel products that buyers can make bookings directly online, Trip also allows customers to share their experiences online, which makes Trip itself a renowned social media platform for travel tips.…”

Section: Data Collectionmentioning

confidence: 99%

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Understanding Chinese tourists’ changing shopping experience in Macao: pre and in COVID-19 via user generated content

Li,

Feng,

Wong

et al. 2024

TRC

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This paper aims to understand Chinese tourists’ changing shopping experience in Macao. In scrutinizing reviews posted in the pre-COVID and during COVID eras, the study has identified changing patterns in Chinese tourists’ shopping experiences, including increased leisure components while shopping, decreased luxury pursuits and an improved overall leisure and shopping experience because of decreased prices in accommodation and a less crowded retail and leisure environment. An emergent opportunity to provide “retail-tainment” experience is discussed.

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Section: Methodsmentioning

confidence: 99%

Section: Data Collectionmentioning

confidence: 99%

Understanding Chinese tourists’ changing shopping experience in Macao: pre and in COVID-19 via user generated content

Li,

Feng,

Wong

et al. 2024

TRC

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“…These internal factors contribute to gaining competitive advantages by creating modern, innovative and personalised tourism services (Sheldon, 2020). On the other hand, they are also crucial in fostering positive internal emotions among consumers when they perceive first-hand their ease of use (Wu et al, 2023). The following research hypotheses are derived from these theoretical foundations: H3.…”

Section: Personal Factors (Pf)mentioning

confidence: 99%

How can tourism managers' happiness be generated through personal and innovative tourism services?

Robina-Ramirez,

Ortiz-de-Urbina-Criado,

Ravina-Ripoll

2023

EJIM

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PurposeThere has recently been much interest in analysing the creation of personalised tourism services and studying their effect on organisations. However, there still needs to be more work in analysing their effect on happiness and the role that emotions play in these processes. This paper aims to analyse, in the context of personalised and innovative tourism services, which factors can encourage and improve managers' happiness.Design/methodology/approachA model of analysis is presented with five variables: tourism managers' happiness (TMH), innovative personalised tourism services, internal factors: emotions (IFE), organisational factors (OF) and personal factors (PF). Eight hypotheses are proposed and tested with a structural equation model.FindingsThe results allow the authors to affirm that personalised technological advances applied to tourism services not only contribute to improving the happiness of hotel managers but also in generating emotions that contribute to improving their attitude towards the company.Research limitations/implicationsThis scientific work has some limitations. Firstly, this study was carried out exclusively in Spain due to the relevance of this country in the international tourism sector, according to the World Tourism Organisation. The results achieved in this research should be contrasted with other studies in other territories. Secondly, the interviews and surveys were carried out at specific time intervals. It has not led to problems of significant bias in the variance of the standard method. Therefore, it is desirable to undertake longitudinal or cross-sectional studies for future research. Thirdly, it is interesting to develop theoretical models that include other psycho-directive or leadership style constructs to determine whether they holistically enhance the subjective well-being of hospitality managers. Moreover, other types of factors of a social or strategic nature can be considered, which can positively or negatively impact the analysed variables. Finally, future research can deepen the empirical analysis of the relationship between managerial competencies and digital innovation from the perspective of happiness management. These findings would contribute to a greater cognitive understanding of the implications of personalised and innovative tourism services on hotel establishments' happiness and economic benefits.Practical implicationsThis paper shows the fundamental role of a happy leadership style in creating responsible, green and innovative environments in today's digital society. Furthermore, the happiness of tourism managers can contribute to the generation of high quality and excellent services that are in line with the principles of sustainable development.Social implicationsPersonalised technological advances applied to tourism services not only contribute to improving the happiness of hotel managers but also to generating emotions that contribute to improving their attitude towards the company. On the other hand, it has been observed that personalised and innovative tourism services generate positive effects at organisational, internal and personal levels. The following reflections are advanced: The development of internal factors such as the emotions of awe and gratitude or the generation of trust can enhance the happiness of tourism managers. The happiness of tourism business managers can be enhanced by developing OF such as smart-personalised tourism services and data protection. The happiness of tourism managers can be enhanced by the development of PF such as travellers' desires, expectations and needs, or other factors such as disposable income, health status or family situation.Originality/valueThis is the first empirical study that focuses on investigating how personalised and innovative tourism services affect managing happiness.

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“…In particular, online review mining involves analyzing reviews posted on ecommerce platforms with the aid of computer technology, potentially reducing subjective error. Wu et al (2023) collected online review data to identify service attributes that can enhance hotel innovation measures. Liu et al (2023) utilized online reviews from ecommerce platforms for smart phones and proposed Kansei engineering improvements.…”

Section: Kansei Engineeringmentioning

confidence: 99%

Affective response difference to the viewing of different styles of solid wood furniture based on Kansei engineering

Lin,

Cai,

Xue

2023

BioRes

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Homogeneity of products is a serious problem in China’s solid wood furniture market, especially reflected in the fact that the furniture form cannot meet the individualized demand of consumers. To explore the differences of consumers’ affective response for different styles of solid wood furniture, this study used Kansei engineering to perform perceptual semantic experiments on Ming-style, Qing-style, and modern Chinese-style furniture. The perceptual images of three styles of solid wood chairs were compared by single factor variance. Additionally, it deconstructed the morphological elements of solid wood seats using morphological analysis and established a mapping model between morphological elements and affective response by quantification theory type-I and multivariable linear regression model. The results show that there are differences in affective response between Ming-style, Qing-style, and modern Chinese style solid wood furniture. Qing-style solid wood furniture tends to be “ornate” and “personalized”. Modern Chinese-style solid wood furniture tends to be “modern” and “streamlined”, Ming-style solid wood furniture is in between the two styles. This study can provide furniture designers with a way to compare the differences in affective responses of different products, and the resulting relationship between affective responses and morphological elements can assist in designing products.

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Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews

Cited by 14 publications

References 63 publications

Understanding Chinese tourists’ changing shopping experience in Macao: pre and in COVID-19 via user generated content

Understanding Chinese tourists’ changing shopping experience in Macao: pre and in COVID-19 via user generated content

How can tourism managers' happiness be generated through personal and innovative tourism services?

Affective response difference to the viewing of different styles of solid wood furniture based on Kansei engineering

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