Consumers' Level of Comfort with an Advanced Practice Role for Registered Nurses in General Practice: A Queensland, Australia, Study

Hegney, Desley; Eley, Robert; Buikstra, Elizabeth; Rees, Sharon; Patterson, Elizabeth

doi:10.1071/py06044

Cited by 8 publications

(7 citation statements)

References 3 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Despite the growing attention paid to satisfaction with general practice, internationally, limited research has been undertaken to explore consumer perceptions of general practice nursing [9-12]. Whilst some general practice satisfaction scales include a small number of items about nursing services, few collect sufficient information to provide a detailed insight into consumer perceptions of general practice nurses [12].…”

Section: Introductionmentioning

confidence: 99%

A qualitative evaluation of New Zealand consumers perceptions of general practice nurses

2013

View full text Add to dashboard Cite

BackgroundAn important consideration in health service delivery is ensuring that services meet consumer needs and that consumers are satisfied with service delivery. Patient satisfaction can impact on compliance with suggested treatments and therefore impact on health outcomes. Comparatively few studies have explored consumer satisfaction with nurses in general practice.MethodsA sub-group of 18 consumers from a larger quantitative evaluation of consumer satisfaction with New Zealand general practice nurses participated in semi-structured telephone interviews. Interview data was analysed using thematic analysis.ResultsFour major themes emerged from the data. These themes highlighted that, despite confusion experienced by some consumers regarding the practice nurse role, consumers were happy with the level of care provided by them. Consumers felt valued by Practice Nurses and considered them competent and highly knowledgeable. Findings also convey that consumers appreciate the accessibility and financial benefits of utilising the services of practice nurses.ConclusionsConsumers are highly satisfied with practice nurse service delivery and value their relationships with these health professionals. Consumers revealed that greater clarity around the practice nurse role and their scope of practice may enhance their utilisation. Spreading the message of practice nurses being the right person to deliver care, within their scope of practice, at the right time may have the potential to provide more timely care within the primary care setting.

show abstract

Section: Introductionmentioning

confidence: 99%

A qualitative evaluation of New Zealand consumers perceptions of general practice nurses

2013

View full text Add to dashboard Cite

show abstract

“…Research has found a widespread acceptance of PNs in Australia and consumer support for a potentially more autonomous role in chronic disease management (Cheek et al. 2002, Hegney et al. 2006, Halcomb et al.…”

Section: Introductionmentioning

confidence: 99%

“…This is being facilitated by recent government initiatives (Australian Government Department of Health and Ageing 2011). Research has found a widespread acceptance of PNs in Australia and consumer support for a potentially more autonomous role in chronic disease management (Cheek et al 2002, Hegney et al 2006, Halcomb et al 2011. However, patient satisfaction with this role has yet to be determined.…”

Section: Introductionmentioning

confidence: 99%

Understanding the process of patient satisfaction with nurse‐led chronic disease management in general practice

Mahomed

John

Patterson

2012

Journal of Advanced Nursing

Self Cite

View full text Add to dashboard Cite

show abstract

“…Their questionnaire, completed by 1343 general practice patients in Scotland, revealed that if patients were informed of nurses' capabilities they would be accepting of nurses taking on roles previously undertaken by general practitioners. A similar study [11] in Australia also found that patients (n=106) were comfortable with nurses in general practice expanding their roles. However in a qualitative study that interviewed 28 patients in the United Kingdom, Redsell et al, [12] found that patients continued to prefer general practitioners to nurses due to their perceived greater skills, knowledge and authority.…”

Section: Literature Reviewmentioning

confidence: 83%

Advanced roles for nurses working in general practice: A study of barriers and enablers for nurses in rural Australia

Francis¹,

Anderson²,

Mills³

et al. 2013

Clinical Nursing Studies

View full text Add to dashboard Cite

Rural Australians have poorer access to health services than Australians living in metropolitan areas primarily because of shortages in the health professional workforce. Nurses taking on advanced skills could help this situation by relieving doctors but our understanding of the factors that enhance or inhibit uptake is poorly understood in rural areas of Australia.The aim of this study is to identify the barriers and enablers associated with the implementation of advanced nursing roles in rural general practice specifically although an urban general practice was included to ensure that the diversity of practices were represented. The selection of general practices was based on (1). a standardised classification system that uses geographic location and population base as the key criterion and (2). ease of access for the research team. The general practices were all located within 3 hours drive of the researchers' home base. Using case study design four rural and one metropolitan located general practices were included. The researchers compared recorded nursing activities with job descriptions, educational opportunities and advanced competency standards. Interviews with practice principals, practice managers and nurses were undertaken. Findings are categorised as: personal which includes motivation, knowledge and time; workplace which includes status, guidelines and practice conventions and routines; and policy which includes national payment systems, and scope of practice. The potential for nurses to advance their practice and meet the needs of patients, particularly in the specialist areas of chronic care and health promotion, is still under developed in the rural practices. The findings have led to the development of a framework for the introduction of advancing practice roles for nurses that will meet the needs of a currently, under-served community.

show abstract

Consumers' Level of Comfort with an Advanced Practice Role for Registered Nurses in General Practice: A Queensland, Australia, Study

Cited by 8 publications

References 3 publications

A qualitative evaluation of New Zealand consumers perceptions of general practice nurses

A qualitative evaluation of New Zealand consumers perceptions of general practice nurses

Understanding the process of patient satisfaction with nurse‐led chronic disease management in general practice

Advanced roles for nurses working in general practice: A study of barriers and enablers for nurses in rural Australia

Contact Info

Product

Resources

About