Contact theory in the workplace: The case of Jewish–Arab contact in Israel

Klein, Galit; Shtudiner, Ze’ev; Kantor, Jeffrey; Mollov, Ben; Lavie, Chaim

doi:10.1002/casp.2391

Cited by 10 publications

(4 citation statements)

References 45 publications

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“…15 A recent study by Klein et al (2018) found that workplace contact with Arabs was significantly correlated with Israeli Jews' willingness to meet Arabs in and outside the workplace and to perceive them as less threatening, though they found no correlation with general attitudes towards the Arab population, contrary to our results. nature and involve more interpersonal contact than other industries such as agriculture or other manual labour.…”

Section: (I) Gendercontrasting

confidence: 99%

The Social Capital Effects of Refugee Resettlement on Host Communities*

Albrecht

Smerdon

2022

Economic Record

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We examine the effects of refugee resettlement on the trust and attitudes of individuals in host populations. We exploit an exogenous resettlement shock in rural Australia and combine data from a lab‐in‐the‐field experiment with repeated cross‐sectional survey data to test the predictions of three prominent theories about inter‐group contact: contact theory, conflict theory and constrict theory. Surprisingly, our aggregate results reject all of the theories. A split‐sample analysis reveals strong gender effects: females who have experienced contact with resettled refugees are more trusting of refugees generally and also hold significantly more favourable attitudes towards refugee resettlement than males.

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Section: (I) Gendercontrasting

confidence: 99%

The Social Capital Effects of Refugee Resettlement on Host Communities*

Albrecht

Smerdon

2022

Economic Record

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“…Similar to this assumption, contact theory states that positive interactions between members in different groups can reduce prejudice, when four necessary conditions are met (Pettigrew & Tropp, 2006). Relevant studies not only have confirmed this, but also found that positive contact promotes attitudinal change (G. Klein et al, 2019; Maoz, 2011).…”

Section: Literature Reviewmentioning

confidence: 70%

Is Involvement Effective? A Case Study of Exchange Programs’ Influence on Mainland Chinese Communications Major Exchange Students’ Support for Taiwan

Yu-li¹,

Lin²

2021

Journal of Studies in International Education

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This study aims to explore the effectiveness of exchange programs between Taiwan and mainland China in terms of shaping participants’ support for Taiwan, given that the cross-strait relationship has reached a deadlock. Academic and social involvement, social contact, social identity, patriotism, animosity, and political familiarity were integrated into a theoretical framework. The participants, who have joined an exchange program commissioned by the Mainland Affairs Council in Taiwan, were invited. The results showed that the level of involvement can either positively influence patriotism and support for Taiwan, or negatively influence animosity, whereas patriotism can positively influence animosity. This seemingly contradicting result indicates that exchange students who went back to mainland China have developed a coping mechanism in which patriotism does not dominate their support for Taiwan. Hence, the exchange programs, to some extent, were effective in promoting support for Taiwan.

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“…Nevertheless, selective treatment by senior leadership exacerbates conflicts and prejudice between departments, making organizational goals even more difficult to achieve. Such findings are all the more significant given the ethnic gap between employees across departments, which can contribute to SI (Klein et al, 2019 ), but remains inferior to the forces mentioned above.…”

Section: Discussionmentioning

confidence: 97%

Social Identity in a public hospital: sources, outcomes, and possible resolutions

Shnapper-Cohen¹,

Dolev²,

Itzkovich³

2022

Curr Psychol

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The comprehensive, twofold goal of this paper is to investigate how social identities in a multilayered social platform of a public hospital are shaped, and to explain the impact of these identities on staff interrelations, patients, and the organization’s overall ability to meet challenges. We conducted a qualitative study, collecting data from 30 employees working in a medium-sized public hospital in Israel using a semi-structured interview guide. Using a thematic analysis approach and drawing on social identity theory, we found that departmental identity is the most prominent social identity associated with the hospital staff. This identity was strengthened by strong in-group management, but little influenced by senior out-group management; its importance also caused organizational goals to be overlooked. We discuss these findings and offer recommendations for addressing the adverse impacts of departmental identity on staff, patients, and the organization’s ability to meet challenges. This study has clarified sources and impacts of SI in a hospital context. It has also demonstrated the need for a more unified hospital identity to improve the hospital’s daily work and achieve the organization’s goals in a dynamic, competitive environment. Most literature on social identity has addressed personal- and group-level antecedents of social identity, neglecting the potential participation of in-group and out-group management in shaping these identities, as well as management’s contribution to the achievement or nonachievement of organizational goals. By adopting a qualitative approach, the current study provides a deeper understanding of how senior management and direct in-group management can shape social identities—a perspective heretofore missing from the research. Recognizing these identity-shaping forces is essential for understanding the challenges that hospitals face, and the various (at times, life-or-death) consequences of these forces. Supplementary Information The online version contains supplementary material available at 10.1007/s12144-022-02729-4.

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Contact theory in the workplace: The case of Jewish–Arab contact in Israel

Cited by 10 publications

References 45 publications

The Social Capital Effects of Refugee Resettlement on Host Communities*

The Social Capital Effects of Refugee Resettlement on Host Communities*

Is Involvement Effective? A Case Study of Exchange Programs’ Influence on Mainland Chinese Communications Major Exchange Students’ Support for Taiwan

Social Identity in a public hospital: sources, outcomes, and possible resolutions

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