Contactless Hospitality Technology in the Post-COVID-19 Era

Mayor-Vitoria, Fernando

doi:10.4324/9781003315179-18

Cited by 1 publication

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“…Therefore, regardless of its severe drawbacks, this crisis is a driver to change (Mikac & Kravaršćan, 2021). In this context, the hospitality sector has witnessed changes ranging from essential digital technologies to infrastructure, leading to digital contactless accommodation (Mayor-Vitoria, 2023). Thus, the pandemic is setting the line to follow technological trends and redesign future digital strategies in the post-COVID-19 era.…”

Section: Appendix Amentioning

confidence: 99%

The Role of Organizational Innovativeness and Size on Information and Communication Technology (ICT) Adoption During COVID-19

Nikopoulou,

Kourouthanassis,

Pateli

2024

Tourism (Zagreb, Online)

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This research aims to advance the understanding of the moderating effect of organizational innovativeness (OI) and organizational size on the relationship between Information and Communication Technologies (ICTs) adoption and the technological, organizational, and environmental elements of the Technology- Organization- Environment theoretical framework (TOE) in the hospitality industry during the pandemic. A sample of 502 hotel owners and managers in Greece participated in the e-survey. The results indicated that OI has a moderating effect on the relationship between ICTs and the technology readiness of the hotel. In addition, concerning the size of the hotel, small hotels with 11-50 employees are a moderator on the adoption of ICTs within the environmental uncertainty of the COVID-19 outbreak. Theoretical and practical implications of the outcomes are discussed in this study.

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Section: Appendix Amentioning

confidence: 99%