Contextualising the National Development Plan for enhanced service delivery: Considerations for planning in KwaZulu-Natal

Subban, Mogie; Theron, Henk

doi:10.18820/2415-0495/trp68i1.4

Cited by 3 publications

(3 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Integrated Development Plans (IDPs) are the planning instruments directed as strategies for enhancing service delivery in local government (Subban & Theron 2016). In South Africa, the IDPs were first introduced in 1996 in an amendment to the Local Transition Act, 209 of 1993.…”

Section: The Nature Of Local Government and Its Responsibilitiesmentioning

confidence: 99%

“…The introduction of the IDP created confusion as it competed with other planning instruments. Furthermore, lack of focus on community needs and priorities; improper implementation and monitoring; illconceived developmental outcomes, and poor links between the IDP and the budget can have negative impacts on development (Subban & Theron 2016). However, Asha and Makalela (2020) found that the implementation of the IDP is important to enhance municipal service delivery as it identifies key developmental objectives, which are translated into programmes and projects that accelerate service delivery.…”

Section: The Nature Of Local Government and Its Responsibilitiesmentioning

confidence: 99%

“…According to Subban and Theron (2016) addressing the Batho Pele principles in an integrative manner with the development agenda ultimately provides a more holistic approach to socially inclusive development. There have been improvements in service delivery; however, the quest for better and allinclusive service delivery has been continued for the last 27 years after democracy in the country (Lekalake 2016).…”

Section: The Quest For Service Delivery In South Africamentioning

confidence: 99%

See 2 more Smart Citations

The quest for service delivery: The case of a rural district municipality in the Mpumalanga province of South Africa

Zerihun

Mashigo

2022

APSDPR

View full text Add to dashboard Cite

Background: In South Africa, poor service delivery has been a major problem in many municipalities, partly because of corruption, political patronage and skills deficits at local administrative levels.Aim: This study aimed to critically assess the extent of service delivery deficit and find ways to improve service delivery in the study area and beyond.Setting: This study is framed on the ideals of theory of social contract that states the relationship between the state and society. In this line, this study highlights Weber's theory of bureaucracy and the new public management (NPM) that gets its theoretical foundations from public choice and principal-agent theories. Methods:The study used primary data collected from 120 respondents. A descriptive quantitative method was used using questionnaire and content analysis of official documentations. Results:The study finds that residents in the study area are not satisfied with the level of current municipal services provided. In addition, the study reveals that the municipality does not generate enough funds because of non-payment for the services rendered that will substantially reduce basic municipal services provision. Furthermore, contrary to the common belief that rural municipal residents demand free services, this study finds that residents are willing to pay modest fees for the quality services rendered. Conclusion:The residents in the Dr JS Moroka Local Municipality (DR JSMLM) value essential services such as water and electricity more than other services. The status of service delivery in the municipality is rated poor. However, the residents still believe that there are possibilities for the improvements in the service delivery if the municipality adheres to its Integrated Development Plan (IDP) for the years ahead.

show abstract

Section: The Nature Of Local Government and Its Responsibilitiesmentioning

confidence: 99%

Section: The Nature Of Local Government and Its Responsibilitiesmentioning

confidence: 99%

Section: The Quest For Service Delivery In South Africamentioning

confidence: 99%

See 1 more Smart Citation

The quest for service delivery: The case of a rural district municipality in the Mpumalanga province of South Africa

Zerihun

Mashigo

2022

APSDPR

View full text Add to dashboard Cite

show abstract

Comparing South Africa’s Sustainability and Circular Economic Roadmap to The Rest of the World

et al. 2023

View full text Add to dashboard Cite

In 2015, the United Nations Member States developed a collective blueprint for sustainability and development. The 2030 Plan includes the 17 UN-SDGs, which are an immediate call for action from all countries in the form of a global collaboration. To date, a number of countries have made significant strides in achieving the goals. One solution is the transition from a linear economy to a circular economy. Together with this, new 4IR innovative technologies has helped many countries in their transition to a circular economy as well as achieving the SDGs. Countries and organizations have also adopted environmental, social, and governance reporting as another technique, and have become mandatory in some regions and organizations. The economy of South Africa is beset by poverty and inequality, considerable unemployment, carbon-intensive, water insecurity and slow GDP growth. Furthermore, the COVID-19 epidemic has caused the economic crisis to worsen further and emphasizes the need for a new development strategy to spur economic recovery. In this paper, we will compare South Africa’s sustainability and circular economic road map to the rest of the world, and we suggest solutions and policies that can be put in place for the future benefit of the country.

show abstract

The effects of employee turnover on the loss of organisational knowledge in South African municipalities

Ndatshe,

Mokhele,

Jakoet-Salie

2024

IJRBS

View full text Add to dashboard Cite

Employee turnover poses a significant challenge for South African municipalities, particularly for retaining tacit organisational knowledge. Therefore, this study assessed how employee turnover impacts organisational tacit knowledge retention in South African municipalities. The study uses secondary data analysis to examine employee turnover in critical positions in various municipalities in South Africa, such as senior management and those earmarked as scarce skills. The findings of this study show that employee turnover significantly negatively impacts tacit organisational knowledge. The findings further revealed that turnover exacerbates the retention of the organisational knowledge gap within municipalities, often leading to diminished service quality and increased operational costs such as recruitment and use of service consultants. Furthermore, the study highlights the gap between rhetoric (policies) and actual practice (implementation) in addressing the issues of service quality and operational costs, noting that existing retention strategies and knowledge management approaches often need to be revised. Questioning the effectiveness of retention strategies, the paper suggests that municipalities require more proactive and innovative approaches to manage turnover and organisational tactical knowledge retention to enhance public service delivery continuity and organisational sustainability. Furthermore, municipalities should integrate retention strategies such as succession planning, continuous training, leadership, and mentorship programmes into a broader municipal governance framework.

show abstract

Contextualising the National Development Plan for enhanced service delivery: Considerations for planning in KwaZulu-Natal

Cited by 3 publications

References 0 publications

The quest for service delivery: The case of a rural district municipality in the Mpumalanga province of South Africa

The quest for service delivery: The case of a rural district municipality in the Mpumalanga province of South Africa

Comparing South Africa’s Sustainability and Circular Economic Roadmap to The Rest of the World

The effects of employee turnover on the loss of organisational knowledge in South African municipalities

Contact Info

Product

Resources

About