Continuance intention of mobile payment Using modified extending model of acceptance and use of technology

Abstract

Mobile payment (m-payment) is payment using information technology system. Nowadays, the system is growing familiar to pay online shopping in Indonesia. There are almost a half of Indonesian population using m-payment for business transactions. One of m-payments which is growing popular called DANA. Introducing information technology into a business is important to make transaction easier than traditional one. This phenomenon has been studied based on the extension of Unified Theory of Acceptance and Use of Technology (UTAUT2). The research’s aim is to analyse the effect of UTAUT2’s variables on sustainability m-payment usability and the role of user’s experience as a moderator. All DANA users as the population of this study and the sample are 100 DANA users in Malang, East Java. Simple linear regression and Moderated Regression Analysis (MRA) completed to examine relevance hypothesis. The results shows that the statement of price saving orientation and information quality are not reliable, there is a significant positive effect both of hedonic motivation and habits on continuance intention, and experience does not moderate the effect of hedonic motivation on continuance intention.

Unraveling the Determinants of Platform Economy Adoption in Developing Countries: An Extended Application of the UTAUT2 Model with a Privacy Calculus Perspective

“…In the context of mobile systems and digital platforms, habit is a critical factor influencing usage [34]. Research on mobile payment adoption further supports the positive influence of habit and social norms on technology adoption [35,36]. Based on these findings, the following hypotheses are proposed: Hypothesis 3a (H3a).…”

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“…Although the concept of UTAUT2 was discovered later and narrowly explained compared to TAM and UTAUT, it has garnered remarkable attention from scholars, specifically researchers of mobile businesses. Handayanto & Ambarwati (2022) proposed factors that influence the intention to continue using mobile payments. UTAUT2 was used as a foundation to conduct empirical research on mobile payment adoption intentions (Putri, 2018).…”