Continuous usage of e-participation: The role of the sense of virtual community

Naranjo-Zolotov, Mijail; Oliveira, Tiago; Casteleyn, Sven; Irani, Zahir

doi:10.1016/j.giq.2019.05.009

Cited by 84 publications

(75 citation statements)

References 63 publications

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“…Our study results are supported by Kim etal., who concluded that local government affects the social presence of community participants and the identified individuals' attitudes and community [102]. Our study results Online ratings are associated with higher enjoyment than negative reviews [100]. To the best of our knowledge, the broader tasks and household behaviors of the community and family members in social media and role of E-Govt have been relatively under-examined.…”

Section: Discussionmentioning

confidence: 50%

“…Our main purpose with the construct was to find the most significant component in the construct. Online ratings are associated with higher enjoyment than negative reviews [100]. To the best of our knowledge, the broader tasks and household behaviors of the community and family members in social media and role of E-Govt have been relatively under-examined.…”

Section: 6impact-performance Map Analysis (Ipma)mentioning

confidence: 98%

See 1 more Smart Citation

Modeling Impact of Word of Mouth and E-Government on Online Social Presence during COVID-19 Outbreak: A Multi-Mediation Approach

Yasir

Ahmad

et al. 2020

IJERPH

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Although social presence plays an essential role under general conditions, its role becomes significant for societal protection during the quarantine period in epidemic outbreak. In this study, we attempted to identify the role of E-government and COVID-19 word of mouth in terms of their direct impact on online social presence during the outbreak as well as their impacts mediated by epidemic protection and attitudes toward epidemic outbreaks. For this purpose, a unique multi-mediation model is proposed to provide a new direction for research in the field of epidemic outbreaks and their control. Through random sampling, an online survey was conducted and data from 683participants were analyzed. Partial least squares structural equation modeling was used to test the relationships between the variables of interest. The study results revealed that the roles of E-government and COVID-19 word of mouth are positively related to online social presence during the outbreak. Epidemic protection and attitude toward epidemic outbreak were found to positively moderate the impact of the role of E-government and COVID-19 word of mouth on online social presence during the outbreak. The key findings of this study have both practical and academic implications. health protection. This phenomenon encouraged us to formulate a theoretical model based on social presence theory and the role of social media to help examine safety and participation in quarantine. The conceptual model is presented in Figure 1.Word of mouth can be defined as "the intention to share a certain story using one's own social media account" [2]. Many researchers proved that communication has more of an impact through social media with regards to different health issues, and message sharing was found to be the best predictor of emotive and passionate response [3]. Online health information is regularly updated [4]. Nowadays, universal and worldwide flow cannot be ignored [5] and search engines are the most effective method to find information [6]. The Internet is also a useful source for people in the medical field for discussions and interactions about medical issues [7]. A nine-year big data study showed that the use of computers projected emotive improvement [8]. From the health protection point of view, many factors were found to affect the dispersal of cancer information, including anxiety, courage, anticipation, and sharing of experience [9].A study proved that the gestation time of infection (corona virus) was assessed at about 2-14 days [7]. So, a research question was raised about protection during an epidemic outbreak. Social media campaigns with complete research frameworks with theoretical and statistical support for these time periods are essentially to protect society during emergencies. To address this need, our research model includes the factors that trigger safety campaigns and the main effects (direct) of direct relations and the association of mediators on online social presence.The literature shows that for different disease management programm...

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Section: Discussionmentioning

confidence: 50%

Section: 6impact-performance Map Analysis (Ipma)mentioning

confidence: 98%

Modeling Impact of Word of Mouth and E-Government on Online Social Presence during COVID-19 Outbreak: A Multi-Mediation Approach

Yasir

Ahmad

et al. 2020

IJERPH

View full text Add to dashboard Cite

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“…Santamaría-Philco [96] Badia et al [97] HU et al [98] Harrison et al [9] Mijail et al [99] United Nations [100] Involving or engaging citizens' interaction and listening with the public sector services, to generate mutual benefit. Harrison et al [9] Karunasena et al [11] Andersen et al [103] Service effectiveness concentrates on the quality of services delivered to citizens.…”

Section: Service Cocreationmentioning

confidence: 99%

“…IoT offers an opportunity to empower citizens' social structure and social engagement [99]. Service transparency is incorporated in this study as external access to information and processes concerning service provision and delivery [9], [93].…”

Section: Perceived Usefulness (Pu) To Intensify E-gov Iot Usage Bementioning

confidence: 99%

Success Factors Influencing Citizens’ Adoption of IoT Service Orchestration for Public Value Creation in Smart Government

Chohan

2020

IEEE Access

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Digitization and lightning expansions in digital technology have made it possible to collect data on almost anything, making it easier to quantify and integrate the collected data. The diffusion of IoT technologies has fostered the government-citizen relationship, creating a powerful argument for public value creation. Thus, IoT service orchestration can influence the development and trustworthiness of intention to use behavior. This study aims to explore the success factors of IoT service orchestration to create public value in smart government by integrating ISST and cognitive trust into TAM. Based on the literature and research outcomes, a comprehensive IoT-based Public Value Model (IoT-PVM) was developed to provide a complete picture of system success. This conceptual model is validated analytically through a quantitative method using PLS-SEM. The findings highlight that IoT service orchestration can enable the government to deliver public value, just as public trust has a parental role in building citizens' positive behavior intentions towards the use of IoT in e-government services. The model explains 71.8% variance in perceived ease of use, 59.7% in public trust, 62.6% in perceived usefulness, 61.9% in usage behavior intention, and 69.8% of public value creation. The study results and discussion offer valuable insights regarding the public value creation of IoTempowered public services and also contribute to academic research literature and are practically helpful for policymakers for designing IoT service orchestration and making government smarter, more transparent, and responsive to citizens.

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“…According to the analytical premises and the previous analysis, we paired challenges in democratic governance with the following IS tools: Web 2.0, Internet of Things Web 2.0 tools promote the participation of individuals willing to contribute their ideas to the democratic processes (Naranjo-Zolotov et al, 2019). They may allow for greater transparency on how a consensus is reached, as contributions can be archived and remain accessible for examination, improving public services' quality (Bonsón et al, 2012).…”

Section: Developing Paired Conceptual Artefactsmentioning

confidence: 99%

Which technology to which challenge in democratic governance? An approach using design science research

Anastasiadou

Santos

Montargil

2021

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Purpose Information systems (IS) play an important role in contemporary society, but critical questions remain on their potential use and impact on democracy. This study aims to contribute to the discussion on which technology can be adequate to which major challenge of democratic governance, through the identification and pairing of challenges of democratic governance with specific information technologies with the potential to be used in applications related to this challenge. This perspective can be considered positioned in the confluence between IS, political science and public administration. Design/methodology/approach Design science research, a research approach in IS, was used. The suggestion of a conceptual framework with pairs of challenges in democratic governance and information technologies was initially developed. In a subsequent phase, this framework was discussed and assessed through interviews with a panel of selected experts in e-government and IS, reaching a revised conceptual framework. Findings Results suggest that the conceptual pairing of challenges in democratic governance with IS’s solutions such as artificial intelligence, systems integration or blockchain technologies, for instance, if used in a critical, transparent and accountable way, can play a role in capacitating the delivery of better public services and contribute to encouraging citizen trust and political participation. These results may contribute to open a methodological agenda dedicated to the selection of adequate IS resources to address specific challenges of democratic governance, as well as to help in the development of public policies in the area. Originality/value Previous studies on digital government offer important insights on the impact of information and communication technologies-enabled public governance tools for government openness, public service efficiency and user-friendliness, and for citizen political participation and societal mobilization. But the literature still lacks a systematic conceptual framework mapping and assessing the role of distinctive IS instruments in democratic challenge-solving and specifying functional relationships between specific technology and democratic outcomes. This paper aims to contribute to filling this analytical gap.

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Continuous usage of e-participation: The role of the sense of virtual community

Cited by 84 publications

References 63 publications

Modeling Impact of Word of Mouth and E-Government on Online Social Presence during COVID-19 Outbreak: A Multi-Mediation Approach

Modeling Impact of Word of Mouth and E-Government on Online Social Presence during COVID-19 Outbreak: A Multi-Mediation Approach

Success Factors Influencing Citizens’ Adoption of IoT Service Orchestration for Public Value Creation in Smart Government

Which technology to which challenge in democratic governance? An approach using design science research

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