Contractor Intention on Contractors’ All Risk Takaful Product in Malaysian Construction Industry

Ibrahim, Mohd Azizi; Nor, Alias Mat; Hisham, Raja Rizal Iskandar Raja

doi:10.24815/jaroe.v4i1.20252

Cited by 4 publications

(2 citation statements)

References 36 publications

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“…Most of the firms are relying on agents to sell their services. It has been observed that financial sectors have hired several agents who act as a mediator between the financial service firm and the customers (Ibrahim et al , 2021). Those committed to providing valuable services to their customers end up winning the trust of their potential target audience (Jap, 2001).…”

Section: Theoretical Background and Concept Developmentmentioning

confidence: 99%

Forging customer satisfaction through commitment-trust factors in financial insurance services: moderating role of corporate image

Saoula

Abid

Ahmad

et al. 2023

JIMA

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Purpose It is widely evident that trust and commitment are important pillars for strengthening the relationship between financial service firms and their customers. However, it has not been explored how the service quality, perceived cost and role of agents are important for financial service firms. To overcome this gap, this study aims to investigate the role of service quality, perceived cost and the role of agents as the commitment–trust factors in the financial insurance service (Takaful) in Malaysia, enhancing customer satisfaction. Design/methodology/approach The study follows a quantitative design in which primary data was collected using a survey instrument. The measurement instrument was adapted from the previous research, and data were collected from 264 customers of the Takaful financial service organizations in Malaysia. The data were analyzed using variance-based structural equational modeling in Smart-PLS software. Findings This research has revealed several useful insights that demonstrate a significant impact on service quality, perceived cost and the agents’ role in forging close relationships with their customers. Corporate image has a moderating role in relationships and has significantly impacted takaful insurance companies. The results imply that regardless of the corporate image of the financial service organizations, customers are concerned about the prices and the quality of the agents’ services. Research limitations/implications In this study, only the predictors such as service quality, perceived costs and agents’ roles as trust–commitment factors were examined to determine customer satisfaction. Other investigations are highly recommended, such as value co-creation in takaful, takaful customer experience and takaful trust. This study offers insights to takaful insurance companies on how to keep up a positive corporate image, which will boost their trust–commitment factors and ultimately increase customer satisfaction. Originality/value By presenting commitment–trust factors and company image in an identifiable framework, the current study has expanded the discussion on takaful financial insurance services. The methodology is developed and rigorously tested to gauge customer satisfaction in takaful financial service organizations’ context.

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Section: Theoretical Background and Concept Developmentmentioning

confidence: 99%

Forging customer satisfaction through commitment-trust factors in financial insurance services: moderating role of corporate image

Saoula

Abid

Ahmad

et al. 2023

JIMA

View full text Add to dashboard Cite

show abstract

“…Kemudian, hasil penelitian ini sejalan dengan penelitian (Ibrahim et al, 2021) (A. Husin, 2016 (Kazaure, 2017) (Hassan, 2019) (Raza et al, 2019) (Bhatti, Tariq, 2020) bahwasanya sikap, subjective norm, dan perceived behavioral control memengaruhi minat seseorang untuk mengadopsi asuransi syariah. Selanjutnya, sikap dan perceived behavioral control menjadi variable yang paling memengaruhi minat untuk mengadopsi asuransi Syariah dengan nilai p-value sebesar 0.000 (p<0.01) dengan tingkat signifikansi pada level 1% (0.1).…”

Section: Perceived Behavioral Control Terhadap Minat Mengadopsi Asura...unclassified

Faktor-faktor yang Memengaruhi Masyarakat Muslim untuk Mengadopsi Asuransi Syariah di Indonesia

Al-Banna

Nurdany

2022

etihad

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The growth of Islamic insurance in Indonesia has experienced significant growth. On the other hand, the market share of Islamic insurance in Indonesia is still at 5%. As a country with a Muslim majority population, it is essential to know the factors that influence the interest of Muslims to adopt Sharia insurance in Indonesia. In this study, the author tries to analyze the factors that influence a Muslim's interest in adopting Sharia insurance in Indonesia. This study uses the theory of the planned behavior approach. The study results show that the variables of attitude, subjective norm, and perceived behavioral control have a positive and significant influence on the interest of a Muslim to adopt Sharia insurance in Indonesia. The theory of planned behavior is the main factor for Muslim communities to use sharia insurance. Islamic insurance companies need to pay attention to subjective norms, perceived moral control, and public attitudes in promotions to increase the number of new customers.Pertumbuhan asuransi Syariah di Indonesia mengalami pertumbuhan yang signifikan. Pada sisi lain, market share asuransi Syariah di indonesia masih di angka 5%. Sebagai negara dengan penduduk mayoritas muslim, maka penting untuk mengetahui faktor-faktor yang memengaruhi minat seorang muslim untuk mengadopsi asuransi Syariah di Indonesia. Pada penelitian ini, penulis mencoba menganalisis faktor-faktor yang memengaruhi minat seorang muslim untuk menagdopsi asuransi Syariah di Indonesia. Penelitian ini menggunakan pendekatan theory of planned behavior. Hasil penelitian menunjukan bahwasanya variable sikap, subjective norm dan perceived behavioral control memengaruhi secara positif dan signifikan terhadap minat seorang muslim untuk menagdopsi asurani Syariah di Indonesia. Theory of planned behavior merupakan faktor utama masyarakat muslim menggunakan asuransi syariah. Perusahaan asuransi syariah perlu memperhatikan subjective norm, perceived bahvioral control dan sikap masyarakat dalam melakukan promosi untuk menambah jumlah nasabah baru.

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Determinants of customer perception on the adoption of takaful in Somalia

Mukhtar

Barre

2023

JIABR

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Purpose The purpose of this paper is to determine current and potential takaful customers’ perception of takaful product and its adoption in Somalia. Design/methodology/approach This study used three originally selected constructs of perceived relative advantage, perceived compatibility and perceived complexity of diffusion of innovation (DOI) theory and adds three additional constructs of level of customer awareness, culture and perceived trust. A total of 427 questionnaires were collected from the participants of the study using a nonprobability convenience sampling technique. For data analysis, Smart PLS3 and SPSS software were used. The survey was conducted in Somalia, with respondents being current and potential takaful product’s customers. The DOI theoretical model was put to the test using structural equation modeling. Findings The findings showed that perceived relative advantage, perceived compatibility, awareness, perceived culture and perceived trust have a positive and significant influence, whereas perceived complexity has an insignificant influence on the adoption of takaful products. Originality/value This research is a pioneering attempt to investigate the determinants of current and potential takaful customers’ adoption by changing the DOI theory, and it presents a unique contribution to the field with regard to Somalia.

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Contractor Intention on Contractors’ All Risk Takaful Product in Malaysian Construction Industry

Cited by 4 publications

References 36 publications

Forging customer satisfaction through commitment-trust factors in financial insurance services: moderating role of corporate image

Forging customer satisfaction through commitment-trust factors in financial insurance services: moderating role of corporate image

Faktor-faktor yang Memengaruhi Masyarakat Muslim untuk Mengadopsi Asuransi Syariah di Indonesia

Determinants of customer perception on the adoption of takaful in Somalia

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