Contribution of the quality costs to sustainable development

Abstract

This paper presents a framework of contemporary quality costs concept contributing to a more sustainable society regarding an integrated view of quality costs in all phases of the product life cycle (engineering, production, use, and end-of-life) by all stakeholders in the supply chain. The development of this framework is viewed through the complementarity of the sustainability dimensions and the circular economy concept understood as a waste management concept, which represents a solid basis for the development of a novel approach to understanding quality costs which, in turn, reflects the sustainable quality concept. By providing sustainable criteria (economic, environmental, and social) as an integral part of the quality costs concept, this framework will improve the sustainability performance in the early phases of product design, increase the added value of the products and the duration of the added value, and strengthen the responsibility of all stakeholders beyond the limits of their organizational processes. This will inevitably lead to changes to the quality cost structure, dominated by new quality costs elements which reflect sustainability. This research demonstrates the findings that should support the setting the theoretic assumptions for the development of a sustainable quality cost generic model.

Understanding and application of quality costs in automotive manufacturing companies in North Macedonia: empirical study

“…Since these elements directly influence social phenomena (Schoggl et al., 2017), they should be the focus of the quality costs research. A better understanding of the future development of the quality costs models, looking through the prism of the policies for the sustainable development of companies and, more broadly, of communities (nations) with the concept of circular economy is presented in the study of Tomov and Velkoska (2022).…”

“…Since these elements directly influence social phenomena (Schoggl et al., 2017), they should be the focus of the quality costs research. A better understanding of the future development of the quality costs models, looking through the prism of the policies for the sustainable development of companies and, more broadly, of communities (nations) with the concept of circular economy is presented in the study of Tomov and Velkoska (2022).Research of the impact of the soft management practices and innovative performance, on the implementation of CoQ, motivated by the positive correlation between Total Quality Management and innovation performance (Elizondo-Noriega et al. , 2016), the hard and soft quality management, and innovation (Escrig-Tena et al.…”

“…As well, many future research suggestions have been made by authors, such as: to investigate the practical aspects of implementing quality costs (Cheah et al (2011), to develop own definition and an industry-specific quality cost categories (Plunkett and Dale, 1987), to combine the quality costs with costs relating to customers, suppliers (Hwang and Aspinwall, 1996) and society (Tomov and Velkoska, 2022), to consider differences from company to company within an industry (Dimitrantzou et al, 2020;Sower et al (2007) and possibilities for inter-company comparison (Rabfeld et al, 2015).…”

Organization Performance Composite Index Under Fuzziness: Application on Manufacturing Organization

“…Czerwińska and Pacana (2022) studying manufacturing enterprises in the context of process monitoring maturity determined the level of maturity in the use of process monitoring techniques and methods in manufacturing enterprises. Tomov and Velkoska (2022) presented a framework of contemporary quality costs concept contributing to a more sustainable society regarding an integrated view of quality costs in all phases of the product life cycle (engineering, production, use, and end-of-life) by all stakeholders in the supply chain. Krynke (2021) proposed a method to support decision-making from a cost management perspective in the initial production planning stage.…”

Integration of Juran's Trilogy, Deming's Quality Cycle and Dmaic Methodology in the Development of Management With Quality Cost Methodology

“…It is evident that there is no universal model. The PAF model and the process cost model are likely the most frequently generic quality costs models (Tomov and Velkoska 2022). the Quality Costs Management Algorithm (figure 5).…”