“…Operational definitions have not been proposed by many authors writing on electronic democracy (Beetham, 1993;Chapman & Hunt, 1987;Cleveland, 1985;Goddard & Riback, 1998;Grossman, 1995;Osborne & Gaebler, 1992;). "Demystification" of public agencies (Lipsky, 1980), citizen access (Gentot, 1994) and entitlement to organization information, particularly on citizens' rights (Gruber, 1987) are the main contributions to the question of positive approaches to openness. Negative approaches' emphasis that openness is not always in the interest of public organizations (Martin, 1995;Montgomery & Overby, 1991;Sadofsky, 1990;Weber, 1946;Weiss, 1993), because it can lead to reducing organizational latitude in carrying out its mission in the context of tight resources and bureaucratic conflict.…”