Convergent Usability Evaluation of the HFES Website

Abstract

The purpose of this usability analysis was to utilize convergent methods to evaluate the Human Factors and Ergonomics Society (HFES) website and provide recommendations to improve user experience. Three methods were utilized including the Mouloua and Alberti Usability Questionnaire (MAUQ), the System Usability Scale (SUS), and Net Promoter Score (NPS). An in-depth heuristic analysis using Nielsen's 10 Usability Heuristics was conducted in concordance with the previous scales to provide specific implementation recommendations for improving user experience. Our findings suggest that implementing convergent methods leads to robust knowledge about the user experience of a digital product. Both theoretical and practical implications are discussed, alongside recommendations for design improvements, and directions for future research are presented.