Conversion Method in Comparative Analysis of e-Banking Services in Poland

Chmielarz, Witold; Zborowski, Marek

doi:10.1007/978-3-642-40823-6_18

Cited by 13 publications

(11 citation statements)

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“…Therefore, there has been a large number of studies that explore e-commerce, e-banking, e-health, e-government, and e-learning (Chmielarz & Zborowski, 2013;Gil-Garcia, 2012;Hamid, Waycott, Kurnia, & Chang, 2015;Huang & Benyoucef, 2013;Koohang, Kohun, & DeLorenzo, 2013;Tarhini, Hone, & Liu, 2016;Ziemba & Papaj, 2013). However, the largest number of these studies is focused on examining ICTs from the point of view of enterprise and public administration, e.g., the usage of ICTs for improving relationships with customers.…”

Section: Literature Reviewmentioning

confidence: 99%

Factors Affecting the Adoption and Usage of ICTs within Polish Households

Ziemba

2016

IJIKM

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Information and communication technologies (ICTs) encompassing computer and network hardware and software, and so on, as well as various services and applications associated with them, are assuming a growing presence within the modern homestead and have an indelible impact on the professional and everyday life of people. This research aims to explore factors influencing the successful adoption and usage of ICTs within Polish households. Based on prior literature and practical experiences, a framework of success factors is provided. The required data was collected from a survey questionnaire administered to a sample of Polish households to examine this framework and identifies which factors are of greatest importance for the adoption and usage of ICTs within households in Poland. Based on 751 questionnaires the paper indicates that the adoption of ICTs within households is mainly influenced by the economic status of households and cost of ICTs, perceived economic benefits from the usage of ICTs, technological availability and security of ICTs, ICT competences and awareness, as well as satisfaction with the adoption of ICTs. Furthermore, gender, education, and place of residence do not reflect significant differences on the factors. Yet, there are significant differences among the factors that could be attributed to age. Both, policy makers and ICT providers can benefit from the findings with regard to bridging the gap of ICT adoption and use in the Polish households.

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Section: Literature Reviewmentioning

confidence: 99%

Factors Affecting the Adoption and Usage of ICTs within Polish Households

Ziemba

2016

IJIKM

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“…It consists in establishing the relations of each criterion in relation to other criteria, based on averaged distances from the potential maximum value previously established on the basis of a scoring method. A detailed description of the method together with the algorithm of its solution may be found in the authors' previous works (Chmielarz & Zborowski, 2013). The advantages of this method include: ̶ the ease of use (similar to the application of a scoring method) which results from the fact that in the survey, there are questions related to a subjective assessment of a particular element; ̶ in the case of a large number of evaluation criteria or alternatives there is no significant increase in the number of questions included in the questionnaire (as in the case of the AHP method); ̶ the possibility of an application of this method in the studies with the participation of non-experts in the field; ̶ there are no measures as e.g.…”

Section: 30%mentioning

confidence: 99%

On a comparative analysis of internet banking services by the conversion method and the scoring method

Chmielarz

Zborowski

2019

JEM

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“…Metoda ta polega na wyznaczeniu relacji każdego kryterium w stosunku do innych kryteriów, opartej na uśrednionych odległościach od potencjalnej wartości maksymalnej na podstawie wcześniejszej oceny punktowej. Szczegółowy opis metody wraz z algorytmem jej rozwiązania znajduje się w [Chmielarz, Zborowski 2013]. Do zalet metody należą: łatwość zastosowania (podobna do realizacji metody punktowej) wynikająca z faktu, iż w formularzu ankiety analogicznej jak w metodzie punktowej znajdują się pytania o subiektywną ocenę elementu; w przypadku uwzględnienia dużej liczby kryteriów oceny bądź alternatyw nie występuje znaczny wzrost liczby pytań ankiety, na które należy odpowiedzieć (jak w metodzie AHP); możliwość zastosowania metody w badaniach z udziałem osób niebędących ekspertami z danej dziedziny; nie występują miary, jak np.…”

Section: Opis Metody I Próby Badawczejunclassified

E-Banking Services of the Most Popular Banking Websites in Poland in 2016 – Comparative Analysis

Chmielarz¹,

Zborowski²

2017

Informatyka Ekonomiczna

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Streszczenie: Celem artykułu jest identyfikacja najlepszych z punktu widzenia klienta indywidualnego serwisów internetowych bankowości elektronicznej w Polsce w 2016 r. Wykorzystanie instrumentów nowoczesnej technologii informacyjno-komunikacyjnej do kontaktów z klientami e-bankowości stwarza bankom przewagę konkurencyjną i daje możliwość świad-czenia usług bankowych w sposób wygodny dla klientów. Po charakterystyce bankowości elektronicznej w Polsce określono założenia do prowadzonych badań. Wykorzystano w nich metodę oceny punktowej, metodę oceny punktowej z preferencjami i metodę konwersji. W celu uzyskania danych do badania zbudowano elektroniczny arkusz ocen udostępniony w Internecie. Następnie, na podstawie uzyskanych wyników, przeprowadzono wielostronne analizy oraz przedstawiono wynikające z nich wnioski i rekomendacje.Słowa kluczowe: bankowość elektroniczna, ocena witryn webowych, czynniki rozwoju witryn internetowych. Summary:The goal of this article is to identify the best e-banking websites in Poland in 2016 from the point of view of an individual client. The use of modern ICT tools to communicate with e-banking clients creates a competitive advantage and provides banks with new possibilities to render banking services in the way which is convenient for customers. Following a brief electronic banking in Poland presentation, the assumptions adopted for the conducted research are described. A scoring method, a scoring method with preferences and a conversion method are used in the studies. In order to obtain the data for the present analysis, an electronic evaluation form was made available via the Internet. Subsequently, on the basis of the obtained findings, multidimensional analyses, presented the resultant conclusions and recommendations are carried out.Keywords: e-banking, evaluation of web sites, factors in the development of websites.

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Conversion Method in Comparative Analysis of e-Banking Services in Poland

Cited by 13 publications

References 1 publication

Factors Affecting the Adoption and Usage of ICTs within Polish Households

Factors Affecting the Adoption and Usage of ICTs within Polish Households

On a comparative analysis of internet banking services by the conversion method and the scoring method

E-Banking Services of the Most Popular Banking Websites in Poland in 2016 – Comparative Analysis

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