Converting Data to Information for Case Study Analysis

The Customer Complaint Letter: A Student Exercise in Six Sigma

“…In introductory classes, this latter method is often impossible to attain and consequently such methods as cases are used. As Osborne (2005) notes, such cases tend to center on only a few key teaching points and are meant to be quickly solved using the data provided. Rather than being designed to be solved quickly, the Customer Complaint exercise places students in a realistic decision-making position and requires them to recognize the difficulties real managers face in obtaining the data used to make decisions and the necessary activities that must precede change.…”

Choosing Among Computational Software Tools to Enhance Learning in Introductory Business Statistics

“…Research by Graham () confirms that there are a growing number of faculties who employ technology‐oriented approaches in teaching and computational tools for simulation and visualization are utilized to transform students’ learning experience. Osborne () studies the effectiveness of using spreadsheet technology to summarize data that contains a mixture of narrative, graphic, and tabular data. The author highlights that students can make sense of complex case studies with the use of spreadsheet tools.…”