“…In doing so, we apply a paradox perspective (Miron-Spektor, Ingram, Keller, Smith, & Lewis, 2018;Putnam, Fairhurst, & Banghart, 2016;Smith & Lewis, 2011), which has been successfully introduced in recent research on CSSPs (Ashraf, Ahmadsimab, & Pinkse, 2017;Jay, 2013;Sharma & Bansal, 2017;Stadtler & Van Wassenhove, 2016). Paradoxes are defined as "contradictory yet interrelated elements that exist simultaneously and persist over time" (Smith & Lewis, 2011, p. 382).…”