A B S T R A C TThis study examines the effects of product complexity, criticality, and innovativeness on OEM performance when those links are mediated by the original equipment manufacturer (OEM)'s participation in the SME supplier's new product development and moderated by the manufacturer's culture. A cross-sectional sample of 169 purchasing managers from the industrial and commercial machinery, computer, electrical, and transportation equipment industries participated in the study. Respondents completed questionnaires that were delivered via surface mail or email. Both mediation and moderation were examined using standard regression techniques. Results show significant positive relationships between the three different types of product characteristics and manufacturer participation, and significant relationship between manufacturer participation and performance. Results also indicate a moderating role for organizational culture on the relationship between manufacturer participation and NPD performance.
Keywords: Product complexity; Product criticality; Product innovativeness; OEM customer participation
Ⅰ. IntroductionIncreasing dynamism in the technological and market environments is making new product development (NPD) more important to the competitive postures of companies in many industries. Increased competition from both domestic and global players, the continuous introduction of new products and processes, and changing customer requirements shorten product life cycles, while rising product development costs enlarge reliance on collaboration in both the NPD process and eventual commercialization (Gupta and Wilemon, 1990;Wheelwright and Clark, 1992). This collaboration takes place not only across units within organizations, but also † Jaewon Yoo Assistant Professor, Department of Entrepreneurship & Small Business, Soongsil University, Seoul, Korea E-mail: yjw1774@ssu.ac.kr across channel levels in value creation chains. Two contexts exist for marketing channel member participation in NPD. Which channel member designs the new product and takes responsibility for the NPD process determines the context. First, a supplier participates in the manufacturer's NPD process, and second, the original equipment manufacturer (OEM) participates in the SME supplier's NPD process. However, most research focuses on the importance of the manufacturers' NPD, with attention to their processes and up-front activities, while there is limited research that focuses on manufacturer participation in suppliers' NPD.In the competitive environment, suppliers are an increasingly important resource for manufacturers. Because of hard global competition OEM manufacturers place strict demands on their local SME suppliers. Price competition contrives cost reduction pressures for entire supply chain. Thus manufacturers require SME suppliers