2021
DOI: 10.1177/00218863211066569
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Coping, Not Choking, Under the Pressure of a Terrorist Attack: A Crisis Leadership Coping Model

Abstract: Organizational crises, especially those of an extreme nature that include threats to survival and mass casualties, are deeply psychologically challenging for leaders. Previous research has focused on the effectiveness of leaders’ crisis management without much consideration for how leaders manage their own crisis reactions. This study was carried out in the crisis management facilities at the headquarters of a multinational energy corporation while a terrorist attack was ongoing in one of its subsidiaries. The… Show more

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Cited by 5 publications
(4 citation statements)
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“…This implies that fear of possible largescale crime would have direct and positive influence on residents' anxiety and worry with regard to their safety. The finding resonates with other empirical outcomes, which have plausible explanation: if FTA is high, then there will be a severe psychological consequence on residents' state of mind regarding safety (Nesse and Stensaker, 2022;Raja et al, 2020). Also, the study outcome explains that when FTA is low, it is an expression of confidence and trust in the police.…”
Section: Findings and Discussionsupporting
confidence: 83%
“…This implies that fear of possible largescale crime would have direct and positive influence on residents' anxiety and worry with regard to their safety. The finding resonates with other empirical outcomes, which have plausible explanation: if FTA is high, then there will be a severe psychological consequence on residents' state of mind regarding safety (Nesse and Stensaker, 2022;Raja et al, 2020). Also, the study outcome explains that when FTA is low, it is an expression of confidence and trust in the police.…”
Section: Findings and Discussionsupporting
confidence: 83%
“…First, through fostering coping , leaders provided information about how crises can impact people psychologically to prevent and “take the edge off” some of these reactions and promote cognitive coping (Brown et al, 2005; Lazarus & Folkman, 1984). Second, in case stress emotions threatened to become overwhelming, leaders would engage in regulating emotions , for instance by seeking support from peers or an on-site psychologist to influence the valence and intensity of such emotions (Nesse & Stensaker, 2021). Third, in a situation in which conflicts, tensions, and power struggles could have easily caused response inertia (Boin et al, 2005), leaders attempted to prevent this by facilitating cooperation .…”
Section: Discussionmentioning
confidence: 99%
“…Another research avenue concerns examining the leadership functions along the interpersonal dimension across structures more closely. This has tended to be neglected in extreme situation research to date (Carter et al, 2020; Wu et al, 2021), albeit with some exceptions (Kahn et al, 2013; Nesse & Stensaker, 2021), yet it appears to be crucial for effective leadership in these situations. Future studies should be extended to examine functions along this dimension, their relative importance, and their interplay with other functions more thoroughly.…”
Section: Discussionmentioning
confidence: 99%
“…There are multiple models for presenting autoethnographic vignettes (e.g., Humphreys, 2005; Jarzabkowski et al, 2014; Nesse & Stensaker, 2022; Plester et al, 2022), depending at least in part on the analytical purpose of the research. In this case, given our focus on analytical dualism, we use multiple textual formats to present the vignettes.…”
Section: Methodsmentioning
confidence: 99%